Customer Success Specialist

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Advanced Agrilytics

WebsiteLinkedInAll Job Openings

51 - 200 employees

🌾 Agriculture

🤝 B2B

🔬 Science

💰 Private Equity Round on 2019-09

Agriculture • B2B • Science

Advanced Agrilytics is a precision agriculture company that leverages agronomic expertise and data-driven technologies to improve crop yields and management strategies. They focus on sub-acre management decisions by understanding specific environmental conditions and applying proprietary technologies to enhance grower success. Their team of over 60 agronomists provides tailored recommendations based on unbiased research and continuous improvement. Advanced Agrilytics' Ag Ingenuity Partners division collaborates with other agricultural industry players to offer insights on the spatial efficacy of various products and management practices. The company operates across more than 1 million acres, offering direct-to-farm services and strategic business partnerships to enhance agricultural efficiency and productivity.

📋 Description

• Enable and support users of the TerraSIGNAL software platform to be more successful in their farming and agribusiness operations • Develop documentation and training materials • Develop knowledge base content for AI-based agronomy and support systems • Work with the Training Lead to deliver training to platform users • Prioritize and schedule help requests; escalate requests when required to the appropriate specialist/technician • Evaluate documented resolutions for trends to prevent future problems • Identify and learn appropriate software and hardware used and supported by the organization • Provide testing support for various modules, procedures, and workflows • Perform other duties as assigned

🎯 Requirements

• Two- or four-year degree in an agricultural field (i.e., agronomy, soils, precision ag), geographic information systems (GIS), computer science, or related field • Experience supporting users of software platforms • Exceptional interpersonal skills, with a focus on rapport-building, listening, and productive inquiry • Strong customer orientation skills • Ability to communicate effectively and facilitate knowledge transfer • Possess an analytic mindset as well as good problem-solving and communication skills • Experience with major digital ag platforms and their associated data (Precision Planting, John Deere, Case IH, Ag Leader) • Working knowledge of global positioning systems (GPS), digital mapping, web and database applications • Working knowledge of different data types; including spatial and non-spatial formats as well as data that are collected/output from digital ag equipment manufacturers and their cloud-based data warehouses • Ability to work quickly and accurately under time pressure

🏖️ Benefits

• Competitive compensation • Competitive benefits package including Medical, Dental, Vision & Life Insurance • 401(k) Plan with company match • Flexible time off • Collaborative work culture where each person makes a difference!