Customer Success Manager

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $114k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Surf Air Mobility

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Surf Air Mobility is transforming air mobility. With more accessible, reliable flights, we’re turning regions into neighborhoods. As one of the largest commuter airlines in the U.S., we combine our real-world operations with AI-enabled SurfOS software and electrification programs to modernize the aviation industry. Together, our work is shaping a more connected, efficient, and accessible future for aviation.

📋 Description

• Own the client relationship for a portfolio of SurfOS accounts from contract signature through go-live and steady state • Serve as the primary contact for client leadership on implementation status and product adoption • Translate client business operations into platform configuration decisions, scoped requirements, and a prioritized build backlog • Run weekly working sessions, maintain program channels, and conduct periodic business reviews • Maintain a versioned single source of truth for each account • Drive post-launch adoption and identify expansion opportunities • Work with sales on renewals and account growth • Escalate risks clearly and early with mitigation plans • Lead discovery with operations, scheduling, maintenance, sales, and finance teams • Define object and ontology decisions, roles, permissions, terminology mapping, and module activation • Write engineering-ready user stories with acceptance criteria • Own Jira backlog prioritization and scope decisions • Define system cutover plans, including replacement systems, retained connections, and required data • Coordinate data migration with engineering and Palantir Foundry teams • Design and deliver workflow-based training and post-launch reference materials • Run UAT, triage findings, and sequence releases by team • Establish hypercare at go-live until the client is stable • Make technical configuration decisions without writing production code • Travel for client onsites, training, and go-live support

🎯 Requirements

• 3 to 5 years in customer success, account management, implementation, or technical program management at a B2B software company • Direct ownership of named client accounts • Aviation background, ideally on the operations side • Working understanding of charter operators, brokers, and aircraft owners, including trip planning, crew duty and legality, maintenance status, dispatch, and same-day changes • Experience carrying a client from contract signature through production go-live • Technical fluency to read an API contract and reason about a data model • Ability to distinguish configuration problems from code problems • Ability to work credibly with engineering teams • Requirements writing with clear acceptance criteria • Sound judgment on scope and prioritization • Plain, direct written and verbal communication • Willingness to travel for onsites, training, and go-live support • Must be at least 18 years old • Must pass a background check and pre-employment drug screen if required • Must be authorized to work in the U.S. per the Immigration Act of 1986 • Ability to travel 20% • Preferred: Palantir Foundry experience, particularly ontology design, pipelines, or Workshop applications • Preferred: Hands-on experience with flight management, scheduling, or dispatch systems • Preferred: Familiarity with charter sourcing mechanics • Preferred: Charter brokerage experience • Preferred: Experience with maintenance tracking systems, crew scheduling, or Part 135 compliance and recordkeeping • Preferred: Working knowledge of Jira and Confluence or comparable tools • Preferred: Experience with third-party CRM, accounting, or payment integrations • Preferred: Private pilot certificate, dispatcher certificate, or comparable operational aviation background

🏖️ Benefits

• Medical, dental, and vision insurance after 30 days of employment • Air ambulance coverage • Short-term disability insurance • Pet insurance • Health savings accounts • Company-paid life insurance • 401(k) plan • 1 day of PTO per month after the probationary period • Paid holidays throughout the calendar year • My ID Travel program after the probationary period • Discounted flight tickets for employees and immediate family members • Standby, space-available travel on company planes • Discounted hotels and resorts • Reduced-rate car rentals • Discounted cruises • Training provided for Palantir Foundry experience gaps • Equal opportunity and inclusive workplace