Technical Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $134.3k - $163.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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OutSystems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

OutSystems is a software company that provides a low-code application development platform. It allows organizations to develop, deploy, and manage enterprise-grade applications with minimal coding effort. By simplifying the process of application development, OutSystems helps businesses accelerate their digital transformation and improve productivity.

📋 Description

• Design technical adoption plans to ensure sustained growth in technology proficiency • Work closely with Field stakeholders, including Sales, Customer Success, and Solution Architects • Understand customer ecosystems and IT landscapes • Perform technical reviews and share knowledge to identify and prevent potential issues • Understand customers' technical infrastructures, hardware, and offerings • Provide customer support regarding OutSystems use • Catalog, categorize, and share common customer issues with OutSystems teams • Serve as a customer advocate within OutSystems • Deliver OutSystems product roadmap updates and assist customers with upgrades • Visit customers regularly as needed to provide exceptional customer service • Build trust relationships with customers and determine technology adoption and expansion opportunities • Guide customers' development teams on OutSystems development best practices • Oversee solution architecture design and overall technical quality • Interface with Technical Support, R&D, Sales, and Professional Services teams

🎯 Requirements

• 5 years of Mobile and/or Web application development, administration, or architecture experience • Proficient in Spanish language; English/Spanish speaking • Knowledge of HTML, CSS, Javascript, Relational Databases, C#, Java, ALM and APM practices and tools • OutSystems development and administration experience strongly preferred • Experience in a professional services, support, engineering, sales engineering, development, or quality assurance (QA) organization • Ability to manage and grow existing enterprise customer relationships through relationship-based support • Practical knowledge of modern IT infrastructure and networking, including VPN, firewalls, cloud providers, container technologies, and PaaS/IaaS vendors • Outstanding written and verbal communication skills in English • Ability to explain complex information to customers clearly and concisely

🏖️ Benefits

• Professional Development Fund • Internal Mobility Program • Structured development programs • Real growth opportunities and vertical or lateral progression • Collaboration with accessible mentors and world-class talent • Inclusive culture • Equal opportunity employment