Customer Success Manager

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Menlo Security Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

💰 $100M Series E on 2020-11

Cybersecurity • Enterprise

Menlo Security Inc. is a cybersecurity company focused on providing advanced internet security solutions for enterprises. They specialize in securing browsers across hybrid enterprise environments to prevent phishing and malware attacks. Menlo Security offers a cloud-based browser security solution that transforms any browser into a secure enterprise browser, helping organizations protect against highly evasive adaptive threats, zero-hour phishing, and ransomware. Their zero-trust access architecture enables safe internet use and secure application access, supporting over 800 customers globally, including financial institutions and government agencies.

📋 Description

• Serve as the main point of contact for a portfolio of mid-market and emerging enterprise accounts • Maintain regular customer cadences aligned with security goals and Menlo capabilities • Conduct Quarterly Business Reviews covering platform usage, health metrics, and realized value • Drive product adoption by identifying underutilized features and providing enablement sessions or resources • Monitor customer health scores and proactively address low engagement or technical hurdles • Help customers define and track tactical success milestones, such as policy deployments or user rollouts • Manage renewals and ensure timely contract execution • Identify expansion opportunities and collaborate with Account Executives to close them • Maintain accurate account data and activity logs in Salesforce and Gainsight • Develop understanding of Menlo Security products and integrations with SSO, proxies, and firewalls • Bridge customers with Support and Engineering to resolve technical issues efficiently • Gather and synthesize customer feedback for Product prioritization • Identify successful customers for references or testimonials

🎯 Requirements

• 3–6 years of experience in Customer Success, Account Management, or a technical client-facing role • B2B SaaS experience is required • Bachelor’s degree in a relevant field or equivalent practical experience • Strong verbal and written communication skills • Ability to explain technical concepts to non-technical users • Proven ability to manage a high volume of accounts and prioritize tasks effectively in a fast-paced environment • Foundational understanding of cybersecurity concepts including cloud security, network security, and zero trust • Experience with CRM software, especially Salesforce • Experience with Customer Success tools, especially Gainsight, preferred

🏖️ Benefits

• Eligibility for stock-based compensation grants based on company and individual performance • Opportunity to become a Menlo Security shareholder through stock-based compensation grants