Record Retrieval, Contact Center Representative

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Advantmed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 Venture Round on 2016-12

Consulting • Insurance • Logistics

Advantmed is a company that specializes in providing integrated solutions to healthcare organizations, aiming to enhance the performance of health plans and providers. The company focuses on key areas such as risk adjustment, quality improvement, and health assessments, using its Elevate^ platform to deliver real-time data visibility and insights. With a commitment to market-leading accuracy, flexibility, and transparency, Advantmed partners with healthcare clients to improve outcomes, financial performance, and data accuracy. Their comprehensive services cater to both health plans and providers, enhancing member engagement, identifying care gaps, and ensuring accurate reimbursement and care delivery.

📋 Description

• Provide contact center support remotely from home • Complete day-to-day verification and follow-up calls with healthcare providers to collect patient records • Resolve issues through phone and electronic communication • Follow additional instructions based on evolving project and business needs • Maintain a professional, customer- and team-focused approach • Work assigned 9-hour shifts, including a one-hour break, within 6 am to 6 pm PST business hours • Utilize MS Office tools to streamline tasks and enhance productivity • Handle 60–80 outgoing calls per day

🎯 Requirements

• Eligible to work and perform job responsibilities within the United States • High-speed internet with Ethernet • Windows-based laptop/desktop with video calling capabilities • Own Windows OS with Windows Professional suite • Ideally 2–3 years of call center experience • Excellent communication skills • Ability to build and maintain positive relationships with healthcare professionals • Availability to be on video during the training period • Consistent attendance and punctuality • Reliable power backup • High-speed internet connectivity • Availability for assigned 9-hour shifts, including a one-hour break, from 6 am to 6 pm PST based on business needs

🏖️ Benefits

• Comprehensive paid training • Continuous coaching • Work from home / remote work