Member Outreach Coordinator – Call Center

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🔥 0 minutes ago

🐊 Florida, Nevada, +6 more states – Remote

🐊 Florida – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $18 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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AZA US Corporation

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1903

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

AZA US Corporation is a company that specializes in creating innovative and customized architectural facades, drawing inspiration from historical construction methods while incorporating modern design elements. With a commitment to transparency and collaboration, AZA US works closely with designers and clients to turn their visions into reality, ensuring that each project reflects both functionality and aesthetic beauty.

📋 Description

• Make a high volume of outbound calls daily to members regarding cases received from health plans • Collect and verify member information by phone, ensuring accuracy and completeness • Accurately document all member interactions and update records in the system before case assignment • Perform repetitive outreach and data verification tasks with consistency and attention to detail • Address member questions or concerns, escalating to a Client Services Consultant as needed • Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer • Conduct follow-up calls as necessary to gather outstanding information prior to case assignment • Adhere to company policies, procedures, and all data privacy regulations while handling sensitive information

🎯 Requirements

• High school diploma or equivalent required • Previous experience in customer service, healthcare, or related fields is preferred • Comfortable spending the majority of the workday making outbound phone calls • Strong communication skills (verbal and written), with a professional and empathetic demeanor • Proficiency in Microsoft Office Suite; experience with case management software is a plus • Detail-oriented with strong organizational and multitasking skills • Able to maintain accuracy and focus in a structured, process-driven environment • Demonstrated ability to handle confidential information with discretion and professionalism • Able to work independently, take initiative, and contribute within a team • Bilingual (English/Spanish) skills are strongly preferred due to business needs • Must have a computer with a working camera and microphone, as well as a reliable home internet connection • Preferred Mountain Standard Time or Pacific Standard Time zone • Successful completion of a post-offer background and reference check

🏖️ Benefits

• Paid sick time • Eligibility to enroll in the company’s 401(k) plan after three months of employment • Spanish-speaking incentive for qualified bilingual staff • Part-time schedule of up to 29 hours per week, Monday through Friday