Client Support Specialist – Life Insurance

Job not on LinkedIn

🔥 12 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Afficiency

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

🛡️ Insurance

Consulting • Marketing • Insurance

Afficiency is a digital-focused insurtech company that aims to transform the life insurance industry by making the entire buying process digital and accessible. Founded in 2017 by Mark Scafaro and Ravi Arasan, Afficiency develops flexible life insurance products available through various models, including direct-to-consumer and worksite, all delivered via API and digital platforms. Their mission is to close the life protection gap by providing 100% digital life insurance solutions that streamline the customer journey from quote to policy administration. Afficiency harnesses digital underwriting technology to offer innovative products quickly and efficiently, making life insurance easy to understand and purchase for millions of consumers in the U. S.

📋 Description

• Manage inbound support requests regarding technical questions and life insurance application questions within the SLA time frame • Verify new customers' coverage and answer agent or producer questions regarding the application journey and process • Present policyholders with proof of insurance paperwork • Recognize inquiry patterns for documentation and improvement • Identify knowledge gaps and work with the manager to improve processes and grow the department • Address agent escalations and carrier requests • Support the development team in launching new insurance products and updating the existing insurance platform by testing new products and functionalities • Respond to and resolve partner inquiries, customer issues, and software issues via live chat and tickets • Support life insurance sales through agents and carriers across the United States

🎯 Requirements

• Minimum 2 years of client support experience • Experience with life insurance • Experience managing a high level of chat volume and emails • Strong time management skills and prioritization based on urgency and business need • Ability to problem solve and multitask • Excellent writing ability • Ability to work in a fast-paced changing environment • Ability to provide prompt, accurate, and friendly customer service • Technical expertise • Must be located in the United States; California applicants are not eligible • Salaried, 40-hour-per-week availability

🏖️ Benefits

• Competitive salary with equity options • Robust health, dental, and vision benefits for employee and dependents • 401k matching contributions • Generous PTO policy • Provided work-from-home equipment • Support in developing your skills and accelerating your career quickly • Opportunity to make an impact in the lives of tens of millions of consumers