Operations Enablement Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $146k - $206k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Lead complex cross-functional programs and initiatives aligned with servicing strategy, OKRs, and long-term business priorities • Develop program roadmaps and execution plans; track KPIs, timelines, budgets, dependencies, and risks • Collaborate with senior leaders and Product, Engineering, and Operations partners to deliver measurable business outcomes • Establish stakeholder engagement and governance practices and provide executive-ready program updates • Identify risks, issues, and dependencies; propose data-backed solutions and drive resolution • Apply Lean Six Sigma methodologies to identify root causes and implement scalable improvements • Manage process and product changes from design and implementation through change management, adoption, and measurement • Translate technical concepts into manuals and resources for human and AI agents • Architect and evolve knowledge systems including SOPs, job aids, learning platforms, and AI-enabled knowledge tools • Design and deliver onboarding, continuous learning, and new-product training programs • Partner with Product and Engineering to optimize customer and agent workflows and experiences • Take on additional program and project management responsibilities across adjacent domains

🎯 Requirements

• 7+ years of experience in program management or product operations, preferably within large-scale or global operations • 3+ years of experience at a fintech or financial institution, including 3+ years in a role involving scaling operations and ongoing coaching and feedback to team members • Subject matter expertise in financial regulations including UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, and GDPR • Deep understanding of dispute management rules, response codes, and recommended response data • Certification in Six Sigma, Project Management, or Design Thinking • Experience implementing and scaling knowledge management and training using Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools • Demonstrated success leading large-scale, cross-functional initiatives with strong execution, stakeholder alignment, and measurable outcomes • Strong skills in strategic planning, issue/risk management, and cross-functional execution • Excellent written and verbal communication, including polished, executive-ready updates and stakeholder influence • Proficiency in process mapping and workflow analysis • Proven experience designing business processes that improve end-user experience, reduce business risk, and increase workflow efficiency • Experience building workflows within a regulatory environment • Willingness to travel as needed for team collaboration, operational priorities, and vendor or partner engagements

🏖️ Benefits

• 100% subsidized medical coverage for employees and dependents • Dental and vision coverage for employees and dependents • Monthly stipends for tech spending • Monthly health and wellness spending stipends • Flexible time off • Generous holiday calendars • Employee stock purchase plan (ESPP) allowing employees to buy Affirm stock at a discount • Remote-first work flexibility within the country of employment • In-person onboarding experience for all new hires • Inclusive interview process and disability accommodations