Client Manager

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AffirmedRx, a Public Benefit Corporation

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

AffirmedRx is a Public Benefit Corporation dedicated to transforming the pharmacy benefit management (PBM) industry. Focused on transparency, patient-centric care, and innovative solutions, AffirmedRx aims to overcome the complexities and opacity that traditionally plague the PBM sector. By empowering individuals and organizations, the company provides clarity and unwavering support in navigating pharmacy benefits. AffirmedRx stands for integrity and partnership, striving to offer a healthier and more informed pharmacy benefits experience while boldly tackling the rising costs of healthcare and pharmaceuticals.

📋 Description

• Serve as the day-to-day contact for assigned client accounts and support the Client Executive and broader account team • Build working relationships with HR teams, benefits administrators, consultants, and other client contacts • Respond to client inquiries, route requests to internal teams, and follow through to resolution • Maintain account records, client communications, and action items in Salesforce and other internal systems • Support client meetings by preparing agendas, tracking action items, and coordinating follow-up • Process eligibility updates, benefit changes, plan configuration requests, and routine account maintenance • Coordinate with Operations, Eligibility, Billing, Clinical, and IT teams to execute client requests • Support implementations, renewals, and benefit changes by tracking timelines and deliverables • Validate information and escalate discrepancies or issues • Monitor account performance metrics, pharmacy spend, and utilization trends; surface insights and optimization opportunities • Prepare and contribute to quarterly business plans, financial performance summaries, and client-facing reporting packages • Identify cost-savings opportunities and operational efficiencies; escalate upsell or growth opportunities • Triage and resolve client issues while communicating status clearly to clients • Escalate complex or high-impact issues to the Director, Client Management or Client Executive • Participate in regular account team meetings to align on client priorities and action items • Follow company policies, procedures, and compliance requirements • Maintain accurate documentation of client requests, decisions, and completed work • Identify opportunities to improve processes, client experience, and operational efficiency • Participate in training and professional development activities

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent professional experience will be considered • 0-1 year of experience in account management, client success, or client-facing operations within a PBM, health plan, TPA, or managed-care environment • Healthcare experience required • Working knowledge of pharmacy benefit operations, including claims processing, formulary management, eligibility, network configurations, and benefit plan design • Strong communication skills and ability to translate complex pharmacy benefit information into clear, actionable guidance for non-technical audiences • Ability to manage multiple accounts and competing priorities with attention to detail and consistent follow-through • Proficiency with CRM systems and standard business tools, including Microsoft Office and Teams • Experience within a transparent, pass-through, or PBM-optimizer organization • Familiarity with Salesforce or similar healthcare CRM platforms • Experience supporting quarterly business reviews and client-facing financial reporting • Prior experience working in a pod or team-based account model

🏖️ Benefits

• Competitive compensation, including health, dental, vision and other benefits • Professional work environment for remote employees • Training and professional development activities