Senior User Researcher

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $134k - $179k / year

⏰ Full Time

🟠 Senior

🔬 UX Researcher

👻 Ghost score 0%

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AfterShip

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

AfterShip is a comprehensive post-purchase platform that specializes in enhancing customer experiences through its suite of products, including shipment tracking, returns management, estimated delivery predictions, and warranty management. It provides businesses with tools to streamline shipping processes, automate returns, and improve customer engagement through seamless integrations with various eCommerce platforms. With a focus on reducing friction in the customer journey and optimizing logistics, AfterShip serves retailers and marketplaces by ensuring a smooth post-purchase experience.

📋 Description

• Own end-to-end research for one or more post-purchase product areas • Partner with Product, Design, Product Marketing, and Engineering • Identify high-priority research topics and execute studies with minimal oversight • Design and conduct custom primary research using qualitative and quantitative methods • Manage and prioritize research plans in ambiguous, fast-changing environments • Align stakeholders and efficiently execute on critical insights • Communicate findings and recommendations to product teams and leadership • Define and track research impact on product and business outcomes • Report to the Manager of User Research

🎯 Requirements

• 5+ years of applied UX/user research experience • Depth in both generative and evaluative research methods • SaaS and/or e-commerce experience is a plus • Track record of owning research for a product area with minimal oversight • Strong command of multiple qualitative and quantitative methods • Ability to synthesize research into actionable insights and recommendations, evidenced by a portfolio or work samples • Strong storytelling and stakeholder-management skills • Experience mentoring researchers and raising team standards • Bachelor's or Master's in Human-Computer Interaction, Psychology, Cognitive Science, Design, or a related field, or equivalent practical experience • Comfortable working autonomously in a remote-first, distributed team • Mandarin proficiency is strongly preferred

🏖️ Benefits

• Great Place to Work Certified inclusive, values-driven culture • Flexible work setup with remote-first/hybrid-flexible options • Flexible hours depending on time zone • Healthcare coverage offered from day 1 • Retirement plans including company match • Unlimited PTO • Annual learning & wellness benefit • Monthly book perk • Career progression & professional development • In-office lunch and commuter benefits for hub-location employees • Competitive compensation