UX Researcher / Designer

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $90k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔬 UX Researcher

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Skyward

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏛️ Government

Artificial Intelligence • Government • Technology

Skyward is a Maryland-based digital services organization that specializes in AI/ML, Agile DevSecOps, and Data Science, serving as a trusted Federal partner. With a mission to serve the American people, Skyward delivers agile, user-centered, and scalable solutions for mission-critical programs, working closely with Federal Government allies. The company prides itself on being a member of the Digital Services Coalition and focuses on advancing innovation and excellence in government technology. Skyward is dedicated to transforming AI possibilities into impactful realities and is committed to improving customer experiences and software delivery processes. The company has significantly grown its workforce and impacts millions of Americans and small businesses through its services.

📋 Description

• Support CMS in delivering a world-class customer experience across its enterprise AI platform • Plan and run qualitative and quantitative interviews, usability sessions, and surveys • Synthesize research into actionable findings • Translate insights into low-fidelity wireframes and prototypes in Figma • Partner with the design team to shape and validate solutions • Build personas, journey maps, and service blueprints • Apply Section 508 and WCAG accessibility standards • Feed research into onboarding, training, and product decisions to drive adoption and engagement • Present evidence and prototypes to engineers, designers, and CMS stakeholders • Collaborate in a badgeless, one-team environment

🎯 Requirements

• A bachelor’s degree and 5+ years in UX/HCD research with hands-on design exposure or a closely related field • Strong research toolkit: user research, usability testing, synthesis, and ability to tell the story behind the data • Working design skills, including creating wireframes and prototypes in Figma • Familiarity with the USWDS and federal CX mandates • Fluency in modern research and design tools, including Figma, Mural, Dovetail, or similar • Genuine accessibility awareness and knowledge of Section 508 and WCAG • Experience researching data-heavy or AI-driven products such as dashboards, search, chat, or knowledge tools • Ability to obtain and maintain a Public Trust security clearance • Acceptable results of a background investigation • Strong visual/interaction design chops and ability to create polished, USWDS-aligned prototypes (would blow us away) • Previous support for CMS or another federal agency (would blow us away) • Even if you don’t meet 100% of the qualifications, applicants are encouraged to apply

🏖️ Benefits

• Flexible working hours • Remote work opportunities • Medical, dental, vision insurance • 15 days of paid leave • 7 days of sick leave • 2 days bereavement leave • 11 paid Federal holidays • Up to 40 hours for jury duty • 401K with 4% employer contribution and no vesting period • Up to 4 weeks of paid paternity and maternity leave • Company provided laptop • $5,000 per year for professional development • $600 per year for technical supplies and equipment • $2,000 referral bonus • Life and disability insurance • HSA and FSA • Legal Shield and ID Shield Voluntary Benefits • Opportunity to work in a collaborative, motivated team focused on modernizing government services with cutting-edge technology and innovative solutions