Senior UX Researcher, Commerce

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $147.9k - $203k / year

⏰ Full Time

🟠 Senior

🔬 UX Researcher

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ŌURA

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🏭 Manufacturing

💼 Consulting

Healthcare • Manufacturing • Consulting

ŌURA is a company that produces smart rings designed to provide in-depth health metrics and insights. The Oura Ring tracks a variety of health-related data such as sleep patterns, heart rate, activity levels, and stress. It aims to help users live healthier and more productive lives through accurate biometrics tracked via a comfortable ring worn all day and night. With features that benefit women's health, heart health, and overall wellness, ŌURA rings are marketed as both technologically advanced and user-friendly devices for personal health monitoring.

📋 Description

• Lead holistic user research initiatives spanning digital commerce and enterprise portals, from initial scoping through strategic actionable guidance • Design and execute user interviews, usability evaluations, concept testing, card sorting, and other qualitative evaluation techniques • Collaborate with Design, Product Management, Engineering, Insights, Marketing, and Commercial partners to identify research priorities • Synthesize research into journey maps, entry point analysis, Jobs to Be Done, page-level goals, and friction mapping • Evaluate user experiences using qualitative findings, analytics metrics, experimentation outcomes, and heuristic standards • Present themes to leadership, connecting customer motivations with business and product metrics • Improve internal research operations through scalable frameworks, standardized templates, and lightweight workflows • Initially focus on the global DTC eCommerce experience, with opportunities to support Membership and Commercial/B2B experiences

🎯 Requirements

• 5+ years of dedicated user research practice, showcasing a proven history of guiding end-to-end studies that directly shape product strategy • Proven background evaluating digital commerce platforms alongside B2B, enterprise, SaaS, or complex web applications • Exceptional qualitative research mastery—specifically in-depth interviews, usability studies, core synthesis, and distilling key insights responsibly from small user cohorts • Skillfully leverages cutting-edge AI tools for participant recruitment, session moderation, transcript analysis, research repositories, and knowledge sharing, while maintaining rigorous data privacy, ethics, and study integrity standards • Deep expertise in customer journey mapping, Jobs to Be Done, page-level objective definitions, heuristic reviews, and comprehensive experience audits • Ability to unify qualitative insights with quantitative metrics, telemetry, and experiment results • Outstanding workshop facilitation and communication abilities across executive leadership and cross-functional teams • Practical exposure to centralized research repositories, behavioral analytics suites, experimentation tools, and scalable research operations • Track record of establishing or scaling a high-impact research function within rapidly expanding organizations or agile startup environments • Co-authored with Glean • Experience researching health, wellness, digital health, healthcare, or wearable technology products (nice to have) • Experience working across international markets and diverse user groups (nice to have) • Candidates must reside in the United States; candidates residing in Alaska, Delaware, Iowa, Mississippi, Nebraska, South Dakota, West Virginia, and Wisconsin are not considered

🏖️ Benefits

• Competitive salary • Health, dental, vision insurance, and mental health resources • An Ōura Ring of your own during your tenure • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off *prorated • Paid sick leave