Staff User Researcher

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $165k - $232.5k / year

⏰ Full Time

🔴 Lead

🔬 UX Researcher

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

AfterShip

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

AfterShip is a comprehensive post-purchase platform that specializes in enhancing customer experiences through its suite of products, including shipment tracking, returns management, estimated delivery predictions, and warranty management. It provides businesses with tools to streamline shipping processes, automate returns, and improve customer engagement through seamless integrations with various eCommerce platforms. With a focus on reducing friction in the customer journey and optimizing logistics, AfterShip serves retailers and marketplaces by ensuring a smooth post-purchase experience.

📋 Description

• Set and own the research agenda across multiple AfterShip product areas and systems • Identify, prioritize, lead, and execute research informing company-wide product strategy • Define, design, execute, and socialize qualitative and quantitative research studies • Build understanding of merchants, shoppers, and their post-purchase experiences worldwide • Partner with Product, Design, Data Science, Engineering, and Product Marketing teams • Translate research findings into product and business perspectives • Align Directors, VPs, and other cross-functional leadership on strategic questions • Mentor researchers and establish repeatable research practices • Identify best practices in existing and emerging research methodologies • Proactively identify new user and business opportunities • Report to the Manager of User Research

🎯 Requirements

• 8+ years of applied UX/user research experience, including leading research across multiple product areas or a business domain • Proven ability to lead research strategy and roadmap independently • Deep expertise across qualitative and quantitative research methods • Ability to set research quality standards for others • Track record of influencing at the executive level and aligning leadership on strategic questions • Strong synthesis and storytelling skills, evidenced by a portfolio or work samples • Experience mentoring researchers and elevating a team’s craft • Bachelor’s or Master’s in Human-Computer Interaction, Psychology, Cognitive Science, Design, or a related field — or equivalent practical experience • Ability to thrive with full autonomy in a remote-first, distributed organization • SaaS and/or e-commerce experience is a plus • Mandarin proficiency is strongly preferred

🏖️ Benefits

• Great Place to Work Certified inclusive, values-driven culture • Flexible work setup: remote-first/hybrid-flexible work setups • Flexible hours depending on time zone • Healthcare coverage offered from day 1 • Retirement plans including company match • Unlimited PTO • Annual learning & wellness benefit • Monthly book perk • Career progression & professional development • In-office lunch and commuter benefits for those located in hub locations • Competitive compensation