Principal User Research

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $171.6k - $245.1k / year

⏰ Full Time

🔴 Lead

🔬 UX Researcher

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MURAL

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

MURAL is a secure, AI-powered visual work platform designed to enhance collaboration across teams and enterprises. It integrates with Microsoft 365 to offer an improved user experience, fostering innovation and teamwork through interactive whiteboards, mind maps, and a variety of templates. MURAL helps organizations break down silos, empower productivity, and enhance communication by creating a visual space for teams to connect, innovate, and solve problems efficiently.

📋 Description

• Lead mixed-methods qualitative and quantitative research across multiple product areas • Drive foundational studies on team collaboration and barriers in business, hybrid, and distributed work • Design and execute medium- to large-scale studies, including surveys, log analysis, segmentation, and concept testing • Establish a tempo for timely, actionable insights that shape product decisions • Translate ambiguous questions into learning plans and frameworks • Build archetypes, frameworks, journey maps, and mental models using Mural products • Present insights and strategic recommendations to executive and cross-functional audiences • Build the research practice by mentoring designers and product partners • Establish repeatable, high-quality research standards and methodologies • Partner with design and product leadership on Mural’s research vision and roadmap • Champion research in early product strategy and company-wide initiatives • Collaborate with cross-functional leaders to prioritize research for critical next-generation bets • Facilitate workshops and storytelling sessions • Partner with Data Science and Market Research to integrate behavioral data, attitudinal insights, and business signals • Shape connections between research, strategy, innovation, and experimentation

🎯 Requirements

• 10+ years of UX Research experience • Deep expertise in qualitative and quantitative research methods • Proven track record leading foundational and strategic research influencing product direction, vision, or long-term investments • Ability to independently design and execute mixed-methods research • Experience with ethnographic research and in-depth interviews • Experience with survey design and statistical analysis • Experience driving organizational understanding through storytelling, synthesis, and actionable frameworks • Strong systems thinking skills connecting human insight to product architecture and long-term design strategy • Experience shaping and scaling research practices in growing organizations • Ability to work in ambiguity and help cross-functional teams find clarity and alignment • Strong communication skills for executive and hands-on audiences • PhD optional

🏖️ Benefits

• Equal employment opportunities and reasonable accommodation for individuals with disabilities • Opportunity to shape new ways of working and the future of collaboration • Freedom to define research questions, run studies, and guide company direction • Opportunity to use Mural’s online collaboration product • Application process limited to two applications per 60 days across all open roles