Manager, User Research – Games

🔥 1 minute ago

☕ Washington – Remote

☕ Washington – Remote

💵 $377k - $560k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔬 UX Researcher

👻 Ghost score 0%

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Netflix

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

📱 Media

👥 B2C

Media • B2C

Netflix is a global streaming entertainment company and content producer whose stated mission is "to entertain the world. " It operates a consumer-facing subscription platform offering on-demand TV shows, films, and original programming, and also runs a public careers site emphasizing culture, inclusion, and hiring accommodations. The provided text highlights Netflix’s focus on recruiting talent worldwide, its work-life and culture pages, and its public-facing employer materials.

📋 Description

• Define and drive the playtesting strategy for Netflix Games from an initial scrappy phase through a fully operational, scalable program • Serve as the primary point of contact for playtesting needs • Collaborate with Consumer Insights, studio and product leads, game partners, central production, and cross-functional stakeholders • Maximize existing Netflix research tools and build, buy, or borrow new tools as needed • Stand up and manage moderated user testing, closed tests, and open betas for cloud and mobile games • Improve participant recruitment, build distribution, player segmentation, feedback collection, and data reporting processes • Develop and maintain playtesting facilities, using external facilities or building in-house • Track and report key metrics demonstrating impact on game quality and business outcomes • Combine behavioral data with survey or session-based attitudinal data to analyze player response • Lead and mentor a small team of researchers • Stay close to developer needs and respond flexibly to emergent development needs • Partner with Consumer Insights to contextualize UX findings within market and audience insights • Work with cross-functional teams to develop scalable, secure, and effective playtesting tools • Stay current on industry trends and emerging technologies in playtesting and user research

🎯 Requirements

• 10+ years in games research with a proven track record of building or scaling playtesting programs • 4+ years in leading teams of researchers who specialize in UX research methodologies • Demonstrated ability to own complex programs, influence without authority, and drive cross-functional alignment • Comfortable operating in ambiguity and good judgment in when to borrow and when to build from scratch • Familiarity with game build distribution, player segmentation, data pipelines, and feedback tools • Experience with games across various genres, audiences, and input methods (e.g., touch vs controller) • Deep empathy for both players and developers; passionate about delivering high-quality player experiences • Excellent written and verbal communication skills; able to synthesize complex requirements and present clear recommendations to stakeholders at all levels • Ability to frequently travel, primarily between Los Angeles and Los Gatos, to meet with stakeholders • Comfortable understanding people, behaviors, attitudes, and motivators • Comfortable making decisions without complete data • Ability to seek answers to difficult questions • Ability to work hands-on and adapt to change • Equal parts strategic and operational • Familiarity with Netflix culture memo and values

🏖️ Benefits

• Health Plans • Mental Health support • 401(k) Retirement Plan with employer match • Stock Option Program • Disability Programs • Health Savings and Flexible Spending Accounts • Family-forming benefits • Life and Serious Injury Benefits • Paid leave of absence programs • Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off • Full-time salaried employees are immediately entitled to flexible time off