Response Associate, Roadside Assistance, CSR

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +4 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🎸 Mississippi – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Agero, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

🛡️ Insurance

📦 Logistics

🚗 Transport

Insurance • Logistics • Transport

Agero, Inc. is a leader in the driver assistance industry, providing a comprehensive suite of solutions including roadside assistance, accident management, and an electric vehicle experience. The company serves a wide range of industries including automakers, insurance providers, and service providers. Agero's solutions are powered by their intelligently designed platform, SWOOP, which enhances transparency and real-time communication. With over 115 million drivers protected annually and partnerships with top insurance carriers, Agero is dedicated to transforming the driving experience through digital innovations and strategic partnerships.

📋 Description

• Handle high-volume inbound calls from stranded motorists and gather location and vehicle details • Dispatch roadside assistance quickly and accurately in real time • Coordinate with external tow and roadside service providers • De-escalate stressful customer interactions using active listening, empathy, and reassurance • Track service progress using multiple web-based systems and dispatch tools • Provide clear directions and explain next steps to customers and roadside partners • Maintain detailed notes while navigating multiple screens and systems • Collaborate with peers and managers in a virtual team using Zoom and Google Chat • Complete mandatory training and maintain the assigned production schedule • Support 24/7/365 roadside coverage, including weekend and holiday shifts

🎯 Requirements

• Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia • 1+ years of continuous customer service experience • Successful completion of a comprehensive criminal background screening • Dedicated, quiet home office free from family, pet, and background noise • Must provide own work equipment • Personal desktop or laptop manufactured in 2021 or later; Chromebooks, Macs, and tablets are not allowed • Supported Windows 11, version 24H2, 25H2, or newer • Intel or AMD processor with at least 2 cores and minimum 3.5 GHz boosted/turbo speed • Minimum 8 GB RAM and 20 GB free hard drive space • Working webcam and high-quality USB-wired headset • Google Chrome version 23+ or Mozilla Firefox version 3+ • Secure hard-wired high-speed internet via Ethernet; Wi-Fi is not allowed • Minimum internet speeds of 25 Mbps download and 10 Mbps upload; latency up to 80–100 ms • Active mobile phone capable of receiving SMS and downloading security apps for two-step authentication • At least 30 WPM accurate typing speed • Familiarity with online databases, CRMs, complex dispatch software, AI tools, Google Maps, and Google Workspace • 100% attendance required during mandatory training • Weekend availability and flexibility required • Must be currently authorized to work full-time in the United States; no employer visa sponsorship

🏖️ Benefits

• Extra $1.50 to $2.75 per hour in shift differentials for evenings, nights, and weekends • Monthly performance and attendance bonuses • Regular overtime opportunities based on business needs • Scheduled raises through merit increases • Medical, dental, and vision insurance • 401(k) program with company match • Paid Time Off (PTO) • Paid sick leave • Ten paid holidays annually • Tuition reimbursement and tuition assistance • Employee Assistance Program (EAP) • Referral bonus program • Complimentary roadside assistance • Online skill-building courses • Professional mentorship • Cross-training programs • Parental planning benefits • Disability and life insurance • Mental health benefits for associates and their families • Flexible time off