Response Associate, Roadside Assistance

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +4 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🎸 Mississippi – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Agero, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

🛡️ Insurance

📦 Logistics

🚗 Transport

Insurance • Logistics • Transport

Agero, Inc. is a leader in the driver assistance industry, providing a comprehensive suite of solutions including roadside assistance, accident management, and an electric vehicle experience. The company serves a wide range of industries including automakers, insurance providers, and service providers. Agero's solutions are powered by their intelligently designed platform, SWOOP, which enhances transparency and real-time communication. With over 115 million drivers protected annually and partnerships with top insurance carriers, Agero is dedicated to transforming the driving experience through digital innovations and strategic partnerships.

📋 Description

• Handle high-volume inbound calls from stranded motorists and gather location and vehicle details • Dispatch roadside assistance quickly and accurately in real time • Coordinate with external service providers to ensure the right help arrives at the right time • De-escalate stressful interactions using active listening, empathy, and reassurance • Explain next steps clearly to customers during roadside emergencies • Utilize multiple web-based systems and dispatch tools simultaneously to track service progress • Use Google Maps and digital tools to pinpoint customer locations • Document call details while managing live conversations and multiple screens • Collaborate with peers and managers through Zoom and Google Chat in a virtual team • Complete mandatory classroom training and maintain required schedule coverage

🎯 Requirements

• Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia • 1+ years of continuous customer service experience, ideally in a fast-paced contact center environment • Must successfully pass a comprehensive criminal background screening • Must have a dedicated, quiet home office free from family, pet, or background noise • Must provide own work equipment • Personal desktop or laptop manufactured in 2021 or later; Chromebooks, Macs, and tablets are not allowed • Supported Windows 11, specifically version 24H2, 25H2, or newer • Intel or AMD processor with 2+ cores and minimum 3.5 GHz boosted/turbo speed • Minimum 8 GB RAM and at least 20 GB free hard drive space • Working webcam and high-quality USB-wired headset • Google Chrome version 23+ or Mozilla Firefox version 3+ • Secure hardwired high-speed internet via Ethernet; Wi-Fi is not allowed • Minimum internet speed of 25 Mbps download and 10 Mbps upload; latency up to 80ms–100ms • Active cell phone capable of receiving SMS and downloading security apps for mandatory two-step authentication • Full Administrator privileges on the personal computer • No active VPNs, privacy/proxy services, or hosted/virtual PC platforms • Ability to type at least 30 WPM accurately • Comfortable using online databases, CRMs, complex dispatch software, AI tools, Google Maps, and Google Workspace • Weekend availability and flexibility required • 100% attendance required during mandatory training • Must be currently authorized to work full-time in the United States • Position is not eligible for employer visa sponsorship now or in the future

🏖️ Benefits

• Extra $1.50 to $2.75 per hour in shift differentials for evenings, nights, and weekends • Monthly performance and attendance bonuses • Regular overtime opportunities based on business needs • Scheduled raises through merit increases • Medical, dental, and vision insurance options • 401(k) program with company match • Paid Time Off (PTO) • Tuition reimbursement / tuition assistance • Employee Assistance Program (EAP) • Referral bonus program • Complimentary roadside assistance • Online skill-building courses • Professional mentorship • Cross-training programs • Healthcare, disability, life insurance, and mental health benefits for associates and their families • Flexible time off • Paid sick leave • Ten paid holidays annually • Up to 3 weeks Paid Time Off per year for Contact Center Roles • Parental planning benefits • Bonus/Incentive Programs • Remote work arrangement • Paid mandatory training