Service Innovation Manager

🕒 May 29

🏄 California – Remote

🏄 California – Remote

💵 $100k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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AGFA HealthCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Know those rare and indescribable moments at work when distractions melt away? You feel like you’re at one with your technology and everything goes just right? At AGFA HealthCare, we call it the flow.

📋 Description

• Own and drive the definition of all service requirements across products, features, and programs • Lead the design of end-to-end service delivery models, ensuring scalability, efficiency, and customer readiness • Own and manage the service design lifecycle, from concept through validation, launch, and operational handover • Own and drive the definition and governance of Customer Acceptance Test Plans for new features and design changes • Provide reliable cost models and delivery estimates to support sales, quoting, and business planning • Lead and coordinate service design initiatives and projects, including planning and prioritization, resource alignment, and stakeholder management • Ensure effective transition to operations, including validation, documentation, and knowledge transfer • Drive standardization of service packages and deployment models across regions • Continuously improve service efficiency, quality, and profitability, based on field feedback and performance insights

🎯 Requirements

• Proven experience in service design, service management, or technical delivery leadership • Strong project management skills, including planning, execution, and stakeholder coordination • Solid understanding of service lifecycle management (e.g., ITIL) • Cost modeling and service economics • Operational readiness and deployment processes • Proven ability to work across cross-functional teams (R&D, Product Management, Services, Operations) • Solid understanding of modern IT technologies and cloud-based architectures • Experience in healthcare or medical software environments • Strong analytical thinking and decision-making capability • Excellent communication and stakeholder management skills

🏖️ Benefits

• Competitive salary and benefit package • Career development and growth • Dynamic global organization with a history of innovation • Friendly work environment surrounded by dedicated and professional colleagues