Senior Help Desk – Training Instructor

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Agile Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2008

💼 Consulting

📚 Education

🔒 Cybersecurity

💰 $1.2M Seed Round - Agile Group on 2013-09

Consulting • Education • Cybersecurity

Agile Group is a Business Consulting and Services firm that offers a range of services including Advisory, Training, Assessment, and Reporting. Established in 2008, the company specializes in IT Services, Information Security, Risk Assessment, and ISO Standards, among others. With a global footprint and a team of highly qualified professionals, Agile Group is dedicated to addressing industry challenges and providing tailored solutions to its diverse client base across various countries.

📋 Description

• Provide senior-level help desk support for complex user issues using ServiceNow and other enterprise support tools • Identify recurring user issues and use those insights to improve knowledge resources, training, communications, and support processes • Deliver instructor-led and virtual training in advanced scheduling and project management, including hands-on exercises and real-world application using Oracle Primavera Cloud • Support continuous improvement of training based on direct experience with users, systems, and common support challenges • Contribute scheduling and project management expertise to Agile's Scheduling/Program Planning and Controls Office (PPCO) • Work across help desk, training, and scheduling functions to identify opportunities to improve the user experience and adoption of modernized systems and processes • Travel as needed to deliver training • Troubleshoot complex user issues, understand underlying business processes, and serve as a trusted senior resource

🎯 Requirements

• 8+ years of relevant professional experience in enterprise help desk/application support, user support, training, scheduling, project management, or a combination of these areas • Strong ServiceNow and enterprise application support experience, including troubleshooting complex user issues and supporting Tier 1/Tier 2 operations • Practical experience with project scheduling, project management, and related business processes • Experience teaching, mentoring, or sharing advanced scheduling and project management knowledge with experienced professionals • Ability and willingness to travel regularly for onsite training • Strong communication, customer-service, and facilitation skills, with the ability to work effectively with users, technical teams, and customers • Experience with Oracle Primavera Cloud (OPC), Primavera P6, or similar enterprise project management and scheduling systems • Experience supporting or training users in a Federal, DoD, or USACE environment, including familiarity with the USACE mission and enterprise environment • Bachelor's degree in a related field or equivalent professional experience • Certifications such as PMP, PMI-SP, ITIL, ServiceNow, or other relevant professional certifications • Experience creating practical user resources such as job aids, knowledge articles, training materials, or standard operating procedures • Experience with Power BI, SharePoint, Microsoft 365, or similar enterprise tools

🏖️ Benefits

• 100% employer-paid health, dental, and vision insurance • 401(k) with company matching • Annual profit-sharing opportunities • Generous PTO, federal holidays, and flexible scheduling • Professional development budget (certifications, conferences, training) • Fully remote with travel for training delivery and stakeholder engagement