Senior Technical Customer Support Engineer, Federal

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $139k - $175k / year

⏰ Full Time

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ClickHouse

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

ClickHouse is a fast and resource-efficient real-time data warehouse and open-source database that is designed to deliver superior query performance for mission-critical and time-sensitive applications. It is available as a cloud service on major platforms like AWS, GCP, and Azure, with a "Bring Your Own Cloud" option and a wide range of integrations for seamless operation within diverse tech stacks. ClickHouse excels in real-time analytics, machine learning, business intelligence, and observability, making it an ideal choice for tasks such as financial services, fraud detection, and gaming analytics. It supports developer-friendly SQL operations, offers cost-effective storage solutions, and provides an open-source alternative to traditional databases. Companies like Sony, Lyft, Cisco, GitLab, and Twilio leverage ClickHouse for its scalability, efficiency, and ease of use.

📋 Description

• Serve as the primary technical support contact for ClickHouse’s U.S. federal and public-sector customers across cases, chat, Slack, and meetings • Develop solutions based on ClickHouse Cloud and ClickHouse open-source • Share solutions through documentation, knowledge base articles, and internal runbooks tailored to government deployment patterns • Guide customers through deployment, configuration, and troubleshooting in government-authorized environments • Work with global Support Services, Engineering, Security/Compliance, Product Management, and Go-To-Market teams • Represent federal customer requirements and help prioritize the product roadmap • Support technical aspects of federal POCs, security questionnaires, and ATO-adjacent evaluations • Provide professional responses, on-call coverage, and guidance within required SLAs through ticketing, email, Slack, chat, and phone • Build trusted relationships with colleagues, customers, partners, government program stakeholders, systems integrators, and resellers

🎯 Requirements

• U.S. Person status, verified during the interview process prior to any offer • Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or relevant domains such as SQL databases, OLAP, cloud-native SaaS, and distributed systems • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer • Familiarity with federal IT operational and compliance realities, including FedRAMP, DOD IL, AWS GovCloud, air-gapped, or sovereign-cloud deployments • Strong communication skills and sound judgment around sensitive data handling • Ability to work under the additional rigor required by government customers • Self-driven, curious, and eager to continuously learn and grow • Prior technical support, TAM, or solutions engineering experience with federal, SLED, or other public-sector customers is a bonus • Experience with FedRAMP-authorized services, AWS GovCloud, Azure Government, or equivalent sovereign/air-gapped cloud environments is a bonus • Active or recently active U.S. government security clearance is a plus, not required • Experience with ClickHouse is a bonus • Experience with OSS and open-source technologies is a bonus • Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ is a bonus

🏖️ Benefits

• Flexible work environment; ClickHouse is globally distributed and remote-friendly • Employer contributions towards healthcare • Stock options for every new team member • Flexible time off in the US • $500 home office setup for remote employees • Opportunities to engage with colleagues at company-wide offsites