Director, Commercial Process – CRM Improvement

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $153k - $286.9k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Agilent Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

💰 $500M Post-IPO Debt on 2019-09

Food & Beverage • Healthcare • Consulting

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Define and execute a strategic roadmap aligning Salesforce and integrated systems investments with commercial priorities • Own business accountability from problem definition through adoption and measured benefits, working with IT technical and service owners • Establish business prioritization, acceptance, readiness governance, OKRs, and decision rights within the IT-owned release framework • Partner with commercial leadership to design performance metrics and operating mechanisms across the revenue engine • Simplify, standardize, and automate commercial processes operationalized in Salesforce • Set portfolio direction and resolve larger trade-offs for Commercial stakeholders • Advise commercial executives on Salesforce-enabled process improvement, operational performance, and investment prioritization • Translate business and technology considerations into recommendations, trade-off analyses, and decisions for senior leadership • Strengthen partnership models between Commercial Operations, IT, and enterprise functions in a global matrix organization • Build and develop a high-performing commercial systems capability • Sponsor data-quality outcomes and business reconciliation in Salesforce • Lead process-standardization and end-to-end commercial-execution initiatives • Optimize technology spend and partner with Finance and Procurement on budgeting, forecasting, and financial management • Lead change management, stakeholder engagement, process documentation, and user adoption • Design and deliver train-the-trainer programs and knowledge-transfer processes for Tier 1 and Tier 2 support teams • Embed agile working, continuous learning, knowledge sharing, and operational accountability • Drive adoption of AI, automation, analytics, and emerging technologies • Sponsor, prioritize, and validate approved AI use cases

🎯 Requirements

• Bachelor's degree in Business, Information Systems, Engineering, Operations, or a related field • 15+ years of progressive leadership experience in Commercial Operations, Revenue Operations, Business Systems, Enterprise Technology, or GTM Systems Strategy within hyper-growth or large enterprise environments • Exceptional executive communication skills and ability to partner directly with C-suite stakeholders • Ability to translate complex technical and data scenarios into actionable insights for non-technical commercial leaders • Experience directing cross-functional teams • Proven experience operating or rapidly standing up a multi-disciplinary GTM systems team spanning strategy, technical architecture, development, and enablement • Experience leading business delivery in an enterprise environment with disciplined technical controls • Hands-on experience deploying next-generation AI solutions to solve enterprise data challenges • Strong financial and operational acumen with a proven track record of optimizing tech stack spend • Salesforce Certified Advanced Administrator, Administrator, or Agentforce Specialist certifications strongly preferred • Willingness/ability to travel 35% of the time

🏖️ Benefits

• Eligibility for bonus • Stock • Benefits • Option to work remotely

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