Field Service Engineer, Pathology

🕒 August 13

⚜️ Louisiana – Remote

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💵 $34 - $53 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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👻 Ghost score 14%

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Logo of Agilent Technologies

Agilent Technologies

10,000+ employees

Founded 1999

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

💰 $500M Post-IPO Debt on 2019-09

Food & Beverage • Healthcare • Consulting

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems • Optimize system configurations and troubleshoot performance issues • Deliver preventive maintenance, upgrades, and emergency repairs • Respond to service requests and communicate proactively with customers throughout the service process • Advise customers on preventive maintenance and configuration best practices • Collaborate with managers and sales teams to align service delivery with customer expectations • Maintain compliance with Agilent policies and uphold exceptional customer service • Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies • Document service activities, time, and expenses accurately in SAP and other systems • Train customers and fellow engineers on equipment operation and maintenance • Support complaint handling and quality systems as required • Provide primary coverage in Louisiana and Mississippi within a multistate territory • Support clients throughout the U.S.

🎯 Requirements

• Must consent to and meet Agilent-approved customer/vendor credentialing requirements to access customer sites, including possible proof of identification, certifications, and health and safety compliance • Military training, associate degree, or relevant college coursework in electronics or a related field required • 4+ years of experience in a similar role or as an end user of clinical/analytical instrumentation in regulated lab environments • Hands-on experience with instrumentation maintenance, troubleshooting, and repair preferred • Strong problem-solving and communication skills • Proficient in computer systems • Able to analyze data using Excel pivot tables • Able to complete online training modules • Ability to travel throughout the U.S. to support clients • Ability to travel up to 50% or more • Ability to reside within a 60-mile radius of Baton Rouge or New Orleans is ideal • Bachelor’s or Master’s degree in Biochemistry, Biotechnology, or a related science field is a plus • Familiarity with Agilent automated biopsy tissue stainers is a plus

🏖️ Benefits

• Eligibility for bonus • Eligibility for stock • Benefits • Option of company car or reimbursement for personal vehicle usage • Option to work remotely • Full-time weekly schedule

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