Senior Manager, Field Services

🔥 15 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $135k - $211k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Agility Robotics

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

📦 Logistics

🏭 Manufacturing

🔧 Hardware

Logistics • Manufacturing • Hardware

Agility Robotics is a leading manufacturer of mobile manipulation robots, known for their humanoid robot Digit. The company focuses on deploying its robots in commercial settings, such as material handling workflows, to enhance productivity across various industries including third-party logistics, manufacturing, and retail & eCommerce. With their innovative cloud automation solution, Agility Arc, these robots provide game-changing automation solutions. Agility Robotics aims to revolutionize labor by integrating humanoid robots in settings where meaningful work and economic value are crucial.

📋 Description

• Lead, coach, and develop a team of Deployment Specialists • Own hiring, onboarding, workforce planning, performance management, and employee development • Plan team capacity and allocate resources for deployment schedules, customer needs, and service commitments • Own field service operations across deployment readiness, robot commissioning, ongoing field service, maintenance, and break-fix support • Oversee safe, efficient deployment and service execution according to procedures and quality standards • Manage service schedules, resource allocation, competing priorities, and escalations • Establish and maintain standard operating procedures for deployment, maintenance, troubleshooting, documentation, and issue escalation • Monitor service performance, system reliability, metrics, and KPIs; identify recurring issues and operational risks • Develop scalable processes and operating practices for an expanding customer base and deployment footprint • Support customer-site deployments, system commissioning, troubleshooting, demonstrations, and high-visibility events • Diagnose and resolve complex mechatronics, hardware, and software issues involving robotic systems • Lead complex escalations and partner with Engineering, Product, and Service teams on root-cause analyses and technical resolutions • Own ongoing customer-site service delivery, including maintenance, troubleshooting, and escalation management • Manage preventive and predictive maintenance schedules, parts consumption, and order tracking • Communicate service performance, customer feedback, recurring issues, operational risks, and resource needs • Develop operational metrics and improve workflow standardization, documentation, efficiency, and scalability

🎯 Requirements

• 10+ years of experience in field service, technical operations, or robotics environments • 5+ years of direct people management experience, including hiring, coaching, performance management, and employee development • Strong hands-on technical troubleshooting skills involving complex hardware, software, or integrated systems • Experience overseeing deployment execution and ongoing service delivery, including maintenance, resource planning, and issue escalation • Ability to balance direct technical involvement with people leadership and accountability for operational outcomes • Experience tracking operational performance, improving processes, and driving continuous improvement • Strong customer communication and cross-functional collaboration skills • Ability to prioritize effectively and make sound decisions in a fast-paced, evolving environment • Willingness to travel extensively, up to 25–50%, to customer sites as needed • Experience in robotics, automation, industrial equipment, or other complex hardware and software environments preferred • Experience leading teams responsible for technical deployments and ongoing customer-site service preferred • Familiarity with system commissioning, preventive maintenance, reliability improvement, and root-cause analysis preferred • Experience developing service processes and performance measures in a growing organization preferred • Current authorization to work in the United States

🏖️ Benefits

• 401(k) plan with a 6% company match • Company stock options • 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees • Benefits eligible on the first day of employment • Employee Assistance Program (EAP) • Flexible, unlimited PTO and 12 company holidays, including a winter shutdown, for exempt employees • 10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually, for non-exempt employees • Catered lunches four times a week and healthy snacks and refreshments at Salem and Pittsburgh locations • Generous paid parental leave programs • Flexible work arrangements • Professional development and tuition reimbursement programs • Relocation assistance for eligible roles • Annual discretionary bonus for eligible roles

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