Client Operations Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AHEAD

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🤖 Artificial Intelligence

🏢 Enterprise

💰 $5.7M Venture Round - AHEAD on 2024-05

Consulting • Artificial Intelligence • Enterprise

AHEAD is a technology consulting and systems-integration firm that accelerates digital transformation by engineering integrated solutions across infrastructure, applications, data, and security. The company specializes in AI transformation and AI-enabled infrastructure, data platform and platform/workload modernization, secure and resilient architectures, operational excellence, and managed services including IT lifecycle and procurement (AHEAD Hatch) and hardware integration (AHEAD Foundry). AHEAD delivers end-to-end services from strategy and financial consulting to build and run operations, partners with major cloud and infrastructure vendors (AWS, Google Cloud, Microsoft, Cisco, Dell, VMware, NVIDIA, ServiceNow, Palo Alto Networks, Rubrik, etc. ), and serves enterprise clients across industries such as healthcare, financial services, manufacturing, retail, and public sector.

📋 Description

• Manage the transaction lifecycle from quote to cash • Identify account requests and coordinate internal support team resources • Review, manage, and maintain pipeline and forecast with assigned Client Directors • Schedule recurring meetings to review Salesforce opportunities • Address customer questions and issues and provide timely solutions • Engage internal and external support teams on issue resolution • Assist Client Directors in structuring deals • Prepare customer pricing and proposals • Develop and maintain vendor relationships • Accept customer orders and verify booking documents • Coordinate monthly accounts receivable meetings to review invoice aging and past-due invoices • Develop and maintain Client Profiles and records of past quotes • Provide value-added services such as SLAs, presentations, and order history • Assist Client Directors in protecting and increasing Gross Profit Margin and customer satisfaction • Develop and maintain pre- and post-sales contact with assigned accounts

🎯 Requirements

• Bachelor’s degree is required • 2-3 years of Sales Support preferred, with Technology industry experience preferred • Must be located in EST/CST • Ability to understand and analyze client needs and link them to company offerings • History of working in a high volume, fast-paced sales environment required • Strong verbal and written communication skills • Strong interpersonal skills • Organizational and time management skills • Ability to work independently with minimal supervision • Ability to work effectively and efficiently under pressure • Strong mathematical aptitude and ability to calculate margin percentages using cost+, list-, and flat GPM% models • Experience with Salesforce or other CRM preferred • Outstanding multitasking skills • Understanding of general business principles

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Cross department training and development • Sponsored certifications and credentials for continued learning • Multi-million-dollar technology lab • AI application/resume review and interview recording/transcription opt-out without penalty