Senior Commercial Operations Lead – Managed Services

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $200k - $230k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 1%

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AHEAD

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🤖 Artificial Intelligence

🏢 Enterprise

💰 $5.7M Venture Round - AHEAD on 2024-05

Consulting • Artificial Intelligence • Enterprise

AHEAD is a technology consulting and systems-integration firm that accelerates digital transformation by engineering integrated solutions across infrastructure, applications, data, and security. The company specializes in AI transformation and AI-enabled infrastructure, data platform and platform/workload modernization, secure and resilient architectures, operational excellence, and managed services including IT lifecycle and procurement (AHEAD Hatch) and hardware integration (AHEAD Foundry). AHEAD delivers end-to-end services from strategy and financial consulting to build and run operations, partners with major cloud and infrastructure vendors (AWS, Google Cloud, Microsoft, Cisco, Dell, VMware, NVIDIA, ServiceNow, Palo Alto Networks, Rubrik, etc. ), and serves enterprise clients across industries such as healthcare, financial services, manufacturing, retail, and public sector.

📋 Description

• Own the readiness and improved delivery of Managed Services commercial operations • Coordinate inputs, identify gaps, track actions, and support timely movement of commercial work from intake through review and downstream execution • Support stakeholders in preparing timely, complete, and accurate SOWs, PCRs, and related commercial documents • Validate scope, deliverables, assumptions, customer responsibilities, dependencies, exclusions, service references, pricing and billing inputs, acceptance criteria, timing, and approved changes • Check consistency across proposals, SOWs, PCRs, quotes, contracts, CRM records, and supporting materials • Manage or support intake for SOWs, PCRs, amendments, renewal-related paperwork, and other commercial requests • Track request status, required inputs, owners, deadlines, dependencies, discrepancies, corrections, and open actions through closure • Coordinate materials between Managed Services, Sales, OA, Legal, Finance, Order Operations, and delivery stakeholders • Maintain controlled versions, naming, source, change history, retention, and traceability for commercial records • Serve as a day-to-day commercial-operations point of contact between Managed Services and adjacent organizations • Improve templates, checklists, intake requirements, workflows, escalation paths, and turnaround-time practices • Identify automation opportunities for status tracking, document completeness, reminders, and reporting • Produce reporting on intake volume, request status, cycle time, aging, missing information, rework, and document corrections • Baseline SOW and PCR quality, establish intake requirements, standardize templates, implement a visible tracker, and prioritize workflow improvements

🎯 Requirements

• 8+ years of experience in managed services and/or cloud commercial operations, business operations, service operations, or a comparable discipline • Experience supporting complex cloud services, managed services, technology services, SaaS, professional services, or another operationally complex environment • Demonstrated experience preparing, reviewing, coordinating, or administering SOWs, PCRs, amendments, contracts, purchase orders, or similar commercial documentation • Strong attention to document quality, completeness, consistency, version control, and follow-through • Experience coordinating work across Sales, Operations, Finance, Legal, Delivery, or comparable functions • Experience tracking requests, actions, dependencies, approvals, deadlines, and exceptions • Ability to identify gaps and inconsistencies while respecting functional decision responsibilities • Strong analytical, organizational, written, and verbal communication skills • Experience with CRM, workflow, document-management, reporting, or business-intelligence platforms • Ability to work independently in an environment with evolving processes and incomplete information • Preferred: Experience in Managed Services, IT services, cloud services, infrastructure, cybersecurity, FinOps, or technology consulting • Preferred: Experience with Salesforce, ServiceNow, Microsoft 365, contract-management tools, or comparable platforms • Preferred: Familiarity with SOWs, PCRs, MSAs, amendments, service catalogs, pricing and billing inputs, and recurring-revenue services • Preferred: Experience improving commercial document quality, intake workflows, handoffs, or operational controls • Preferred: Experience partnering with an architecture, operations, deal-governance, or solution-approval function • Preferred: Experience with workflow automation, reporting, or operational dashboards

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Cross-department training and development • Sponsored certifications and credentials for continued learning • Multi-million-dollar technology lab