Operations Supervisor

Job not on LinkedIn

🔥 15 hours ago

🌵 Arizona, Florida, +3 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare • Pharmaceuticals • Biotechnology

<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.

📋 Description

• Supervise, coach, and mentor a team of direct reports to ensure excellent patient service • Oversee onboarding of new hires and identify training needs • Collaborate with training leadership for upskilling • Monitor team performance through KPIs and metrics • Conduct performance discussions, set goals, and ensure compliance with policies and healthcare regulations including HIPAA • Work with business partners to achieve program goals, develop SOPs, and ensure compliance • Manage staff scheduling and maintain data quality standards • Implement and enhance operational processes for accuracy and efficiency • Create and implement SOPs, work instructions, and job aids • Review and update call guides • Create and implement quality assurance measures • Handle escalated patient concerns and logistical issues • Track operational metrics and deliver reports and updates to management and stakeholders • Recommend workflow, system, and process improvements • Collaborate with cross-functional teams to implement strategies and best practices • Perform other duties as assigned

🎯 Requirements

• Bachelor’s Degree in Healthcare Administration, Business Management or related field • Minimum of 4 years working experience • 3+ years experience in a supervisory role in a call center environment, ideally within the healthcare industry • Strong understanding of call center operations, KPIs, and healthcare regulations • Proven leadership skills with the ability to inspire and motivate a team while maintaining accountability • Proficient with call center software, CRM tools, and Microsoft Office Suite • Ability to exercise independent judgment • Ability to manage deliverables in a fast-paced environment • Exceptional customer focus, collaboration, initiative, results-oriented, and business solution-oriented capabilities

🏖️ Benefits

• Up to 10% travel may be required • Inclusive interview process and reasonable accommodation support • Equal opportunity employment