Senior Creative Operations Manager

🕒 September 14

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

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Toptal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📣 Marketing

🎯 Recruiter

💰 Seed Round on 2012-06

Consulting • Marketing • Recruitment

Toptal is an exclusive network of the top freelance software developers, designers, marketing experts, finance experts, product managers, and project managers in the world. The company provides businesses with access to highly skilled professionals to tackle their most important projects. Toptal's offerings allow companies to quickly and flexibly hire top talent for various roles, including developers, designers, and finance experts, among others. These professionals are rigorously tested and vetted to ensure high quality and an excellent trial-to-hire success rate of 98%. With a global presence and a focus on embracing advanced skills such as blockchain and AI, Toptal is leading the future of on-demand work. Companies rely on Toptal for high-skilled freelance talent across various sectors, ensuring they can build amazing teams rapidly and efficiently as per their project needs.

📋 Description

• Own the operational side of the creative process from intake through delivery • Serve as primary operations partner for complex creative projects, including advertising campaigns, video, podcasts, social, and other cross-channel initiatives • Develop project plans, roadmaps, timelines, and milestones • Maintain accurate project information and status in project management tools • Review creative briefs and manage the Creative Team’s weekly intake process • Ensure projects are clearly defined, appropriately scoped, prioritized, and ready before kickoff • Identify and resolve gaps, questions, risks, capacity constraints, dependencies, and timeline impacts • Partner with Creative Leads and cross-functional stakeholders to balance priorities, resources, and deadlines • Facilitate project kickoffs and weekly status meetings • Document deliverables, owners, timelines, decisions, and next steps • Provide regular project updates and reporting on priorities and project health • Escalate complex or high-impact issues to the Director of Creative Operations with context and recommended solutions • Identify opportunities to streamline workflows, improve processes, and increase operational efficiency • Build relationships with Creative Leads and cross-functional stakeholders • Improve and document Creative Operations processes • Help develop scalable onboarding resources and processes • Implement improvements that increase efficiency, clarity, and predictability across the creative workflow

🎯 Requirements

• Bachelor’s degree is required • 5+ years of project or creative operations experience within an advertising agency, design studio, creative department, or similar environment • Demonstrated experience managing multiple creative projects with competing priorities and deadlines • Strong understanding of creative workflows and ability to translate business needs into clear, actionable project plans • Experience with project management platforms such as Asana, Jira, Trello, Monday.com, or similar tools • Outstanding written and verbal communication skills • Strong organizational skills and exceptional attention to detail • Ability to remain calm, resourceful, and solutions-oriented under tight deadlines or shifting priorities • Strong relationship-building and collaboration skills across Creative and non-Creative teams • Proactive mindset and demonstrated ability to identify process-improvement and operational-efficiency opportunities • Ability to work independently, exercise sound judgment, and take ownership • Ability to work in a fast-paced, rapidly growing company and handle varied challenges, deadlines, and contacts • Must work within one hour of Eastern Time (US) • Applicants must be authorized to work in the US at the time of hire • Resumes and communication must be submitted in English • Regularly and reliably attend scheduled virtual team meetings on camera • Work independently with minimal supervision • Use all required digital collaboration tools • Prioritize and self-manage workflows and deadlines

🏖️ Benefits

• Participation in a 401(k) retirement plan • Medical, dental, and vision health insurance plans • Basic life insurance coverage • Short-term and long-term disability coverage • Flexible spending accounts • Dependent care accounts • Health savings accounts • Access to telehealth virtual doctors • Employee assistance program • Flexible paid time off • Fully remote workforce / remote position • Virtual team meetings and digital collaboration tools

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