Customer Operations Manager

🕒 September 14

🇺🇸 United States – Remote

💵 $99.2k - $124k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AlphaSense

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Debt Financing on 2022-06

Consulting • Healthcare • Marketing

AlphaSense is a market intelligence and search platform that empowers companies to unlock critical insights across an extensive universe of public and private content, including company filings, broker research, expert calls, and market trends. Its AI-driven technology affords users the ability to conduct comprehensive due diligence with speed and accuracy, reducing uncertainty and blind spots in decision-making. Trusted by major corporations, financial institutions, and asset management firms globally, AlphaSense serves sectors such as financial services, health care, and technology by providing generative AI-powered solutions that integrate internal proprietary data with external premium content.

📋 Description

• Own end-to-end build of Gainsight CSP playbooks from requirements gathering through configuration, testing, and launch • Design and maintain human handoff alerting logic with RevOps • Establish and enforce build quality standards, including naming conventions, documentation, QA/testing protocols, and version control • Monitor and report on live playbooks and alerts, proactively resolving breakage, logic drift, or data issues • Partner with Lifecycle and RevOps on data architecture and system dependencies, including CRM, health score inputs, and product usage data • Build and maintain internal documentation of playbook logic, ownership, and change history • Evaluate the playbook portfolio for redundancy, performance, consolidation, and optimization opportunities • Serve as Customer Marketing Gainsight subject matter expert for lifecycle marketing and CS stakeholders

🎯 Requirements

• 5+ years of hands-on experience building and maintaining playbooks, rules, and workflows in Gainsight CSP (required) • Demonstrated experience designing alerting or handoff logic between marketing/lifecycle systems and human teams (CS, Sales, RevOps) • Strong systems-thinking mindset with a track record of building for scale • Experience partnering closely with RevOps or CS Ops on shared data models, CRM integrations, and cross-system dependencies • Rigorous approach to QA and documentation • Familiarity with customer health scoring, lifecycle segmentation, or adoption frameworks strongly preferred • Analytical mindset with ability to troubleshoot logic issues independently and communicate root cause to non-technical stakeholders • Excellent cross-functional communication and project management skills • B2B SaaS experience preferred; customer marketing, customer success, or RevOps background relevant

🏖️ Benefits

• Performance-based bonus • Equity • Generous benefits program

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