Business Systems Engineer – Tech Foundations

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $123k - $145k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Systems Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Own defined IT self-service features and delivery workstreams through design, testing, launch, and ongoing improvement • Translate IT Support strategy and priorities into functional and technical requirements, user stories, process flows, acceptance criteria, and implementation plans • Work with Product, Engineering, and business stakeholders on requirements, solution design, delivery timelines, testing, and change readiness • Analyze self-service use cases and recommend improvements based on employee impact, operational needs, data, and technical considerations • Evaluate AI and conversational self-service experiences for accuracy, failure patterns, and escalation or handoff to human support • Define and monitor success measures using product data, employee feedback, and operational signals • Develop understanding of integrations, APIs, data flows, identity and permissions, automation, platform dependencies, security, and privacy considerations • Partner with the Strategic Knowledge program to leverage the knowledge ecosystem • Identify patterns in unsuccessful or incomplete self-service interactions and recommend improvements • Create functional and technical artifacts, including requirements, solution designs, process flows, test plans, and decision documentation • Build relationships across technical and non-technical partners, manage expectations, surface risks, and collaborate across the global IT Support organization • Support Airbnb’s IT Support organization in improving employee technology assistance through data, AI, automation, self-service, and human support

🎯 Requirements

• 7+ years of professional experience in business systems analysis, technical product delivery, systems engineering, solution design, IT consulting, product operations, or a related technology role • 2+ years of direct experience delivering AI-enabled or conversational experiences in an enterprise environment, including Generative AI, virtual agents or chatbots, intelligent agents, AI-enabled automation, or comparable technologies • Experience owning meaningful features or workstreams within cross-functional technology initiatives, including requirements, design, testing, implementation, and continuous improvement • Experience translating complex business needs into clear functional and technical requirements and creating artifacts that enable Product and Engineering teams to execute effectively • Strong systems thinking and technical fluency, including integrations, APIs, data flows, identity and permissions, automation, and application dependencies • Experience working in enterprise IT, employee technology, IT service management, or a comparable internal business-systems environment • Strong understanding of business processes, enterprise workflows, service-management platforms, and integrated systems • Experience with enterprise self-service, knowledge, search, retrieval, or content-management capabilities • Strong analytical and problem-solving skills • Proven ability to build trust, manage expectations, and drive alignment across distributed or global teams • Excellent written and verbal communication skills • Remote-USA eligibility, with a preference for candidates located in the San Francisco Bay Area

🏖️ Benefits

• Bonus eligibility • Equity eligibility • Benefits • Employee Travel Credits • Reasonable accommodations throughout the recruitment process for applicants with disabilities