Connectivity Partner Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $111k - $123k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Own the health and growth of Airbnb’s network of connectivity providers, including channel managers, property management systems (PMS), central reservation systems (CRS) and other integration partners • Own end-to-end connection performance across a network of connectivity partners, delivering day-to-day support through scaled programs • Build deep knowledge of technical integrations across PMS, CRS and Channel Managers to provide targeted partner support • Use data to identify strategic opportunities and drive growth • Own scaled communications to partners on feature updates, mandatory API changes, and deprecations, with clear timelines and next steps • Educate partners on product updates and share partner feedback with internal stakeholders • Troubleshoot partner technical issues to ensure performance • Develop and maintain technical partner resources supporting field teams to self-serve • Represent Airbnb at external meetings and industry events with connectivity and hotel partners • Design and manage projects supporting the commercial goals of Airbnb and its hotel and connectivity partners • Improve connection quality and operations in close partnership with internal stakeholders

🎯 Requirements

• 6+ years of experience in a Connectivity Partner Manager or Technical Partner Manager role within a global technology or hospitality tech company • Strong understanding of hospitality/travel software; PMS, CRS, Channel Managers • Proficiency in SQL, Looker and Excel • Solid technical troubleshooting skills and project management experience • Excellent communication and presentation abilities, with confidence in engaging clients across multiple channels with stakeholders at various levels • Effective time management and ability to prioritize in a fast-paced environment • Strong quantitative skills with a proven ability to leverage data in decision-making • Adaptability to shifting priorities, projects, and deadlines • Passion for Airbnb, travel, and the sharing economy • Tableau, Asana, Jira and Salesforce experience preferred • Being an Airbnb host is a plus • Must live in a state where Airbnb, Inc. has a registered entity

🏖️ Benefits

• Bonus eligibility • Equity eligibility • Benefits • Employee Travel Credits • Occasional work at an Airbnb office or attendance at offsites, as agreed with the manager • Reasonable accommodations throughout the recruitment process for applicants with disabilities