Connectivity Partner Specialist

🔥 13 minutes ago

🇺🇸 United States – Remote

💵 $88k - $103k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪙 Affiliate Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Provide API specialist support and serve as a subject matter expert for connectivity operations • Conduct analysis and technical troubleshooting to solve complex problems • Monitor key metrics and error logs to optimize performance and ensure timely error resolution • Serve as a technical point of contact for internal and external partners • Provide expert insight into Airbnb APIs and partner systems • Support the Connectivity Team and Enterprise Account Team on projects supporting Airbnb’s commercial goals • Create and improve internal knowledge bases and training materials • Provide day-to-day technical support for internal and external systems, including connectivity issues • Develop understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems • Use data to identify strategic opportunities and drive sales growth • Educate partners on product updates and share partner feedback with internal stakeholders • Implement and oversee troubleshooting processes, escalating as needed • Identify patterns in data and feedback to improve services and products • Research technical information to support decision-making • Contribute to technical communication materials, including policies, procedures, and presentations • Collaborate on projects supporting Airbnb and its hotel and connectivity partners

🎯 Requirements

• 3+ years of experience in a Connectivity Operations, Solutions or Technical Partner Manager role • Strong understanding of hospitality/travel software, including CRS, PMS, and Channel Managers • Proficiency in SQL, Looker, and Excel • Solid technical troubleshooting skills and project management experience • Excellent communication and presentation abilities • Confidence engaging clients across multiple channels with stakeholders at various levels • Effective time management and ability to prioritize in a fast-paced environment • Strong quantitative skills and proven ability to leverage data in decision-making • Adaptability to shifting priorities, projects, and deadlines • Passion for Airbnb, travel, and the sharing economy • Tableau, Asana, Jira, and Salesforce experience preferred • Being an Airbnb host is a plus

🏖️ Benefits

• Bonus eligibility • Equity eligibility • Benefits • Employee Travel Credits • Reasonable accommodations throughout the recruitment process • Airbnb does not require candidates to purchase work-related equipment during the interview process

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