Customer Support Developer, Databases

🕒 October 8

🇺🇸 United States – Remote

💵 $99k - $115k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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This company has sponsored H1B visas in the past.

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Airbyte

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

Consulting • Logistics • Artificial Intelligence

Airbyte is an open-source data integration engine designed to help organizations consolidate their data in data warehouses, lakes, and databases. With its cloud and self-managed options, Airbyte provides secure data movement for enterprises, offering hundreds of integrations, database replication, and the ability to create custom connectors quickly. It is ideal for AI and machine learning use cases, making unstructured data actionable and integrating with vector databases efficiently. Airbyte fosters a large data and AI community, encouraging collaboration and knowledge sharing to solve data movement challenges effectively.

📋 Description

• Serve as the primary technical escalation point for database-related customer issues via email, ticketing systems, and video calls • Triage and prioritize incoming issues while meeting SLA targets and using AI tools • Investigate complex issues across relational databases, data warehouses, data lakes, and cloud object storage • Reproduce bugs by inspecting connector logs, query plans, replication slots, transaction logs, sync state, and destination table state • Support onboarding and troubleshooting for SSH tunnels, network configuration, database permissions, CDC setup, and warehouse/lake authentication • Help customers build and debug database integrations, including authentication, SSL/SSH, CDC, schema evolution, incremental cursors, and typed destination tables • Validate database version compatibility and maintain testing environments • Support customers using Snowflake, BigQuery, Redshift, S3, GCS, Azure Blob, Databricks, Iceberg, Postgres, MySQL, MSSQL, and ClickHouse • Troubleshoot replication behavior, cursor selection, refresh strategies, and sync-state recovery • Contribute to Airbyte's open-source database connectors and Java/Kotlin Bulk CDK • Review and test community contributions • Partner with Engineering, Product, Solutions Engineering, Sales Engineering, Sales, and Customer Success • Provide enterprise technical onboarding, CDC architecture reviews, schema modeling, and production-readiness assessments • Train and mentor Technical Support Engineers on database connector concepts • Create and maintain knowledge-base articles, troubleshooting guides, and connector documentation • Document debugging processes and performance-tuning runbooks • Identify AI-driven automation and process-improvement opportunities • Lead initiatives to address support gaps and own unique projects

🎯 Requirements

• 2+ years in software engineering, data engineering, technical support, DevOps, QA, or a similar role supporting developers or technical users • Fluency in SQL, with hands-on experience investigating query plans, isolation levels, and performance bottlenecks • Proficiency in Java or Kotlin; ability to read, write, and debug JVM-based connector code • Hands-on experience with relational databases, data warehouses, or data lakes, including CDC, schema evolution, and query optimization • Experience with JDBC and common database drivers • Comfort debugging connection, authentication, SSL, and SSH tunnel issues • Understanding of AWS, GCP, or Azure and data integration concepts, including ELT/ETL workflows • Strong troubleshooting instincts and clear communication with technical and non-technical stakeholders • High tolerance for ambiguity and a natural self-starter • Experience with PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, Snowflake, BigQuery, Redshift, ClickHouse, or similar systems • Experience with data lakes and open table formats such as Iceberg and Delta Lake, and cloud object storage such as S3, GCS, and Azure Blob • Familiarity with Airbyte's Bulk CDK or contributions to open-source database connectors • Experience with Kubernetes or Docker and multi-tenant architectures • Background supporting developer-facing or embedded/platform products in a B2B SaaS context • Experience with CI/CD pipelines and GitHub-based open-source workflows • Experience with AI-assisted development tools and automated playbooks or runbooks

🏖️ Benefits

• Flexible PTO with a culture that encourages at least 25 days off annually • 12-16 weeks fully paid parental leave for all parents • Comprehensive medical, dental, and vision coverage for employees and dependents • 401(k) retirement plan • Professional development budget, conference sponsorship, and book reimbursement • Commuter benefits and monthly internet reimbursement • Breakfast and lunch in the San Francisco office • A collaborative, in-person culture focused on learning, growth, and impact • Equity

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