Patient Relations Specialist

Job not on LinkedIn

🔥 7 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $33.4k - $48.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Air Methods

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Air Methods is a leading provider of air medical transport services, committed to safety and outstanding patient care. With a workforce of over 4,500 professionals, Air Methods responds to medical emergencies by offering critical care transport, including advanced clinical training for emergency services. The company collaborates with healthcare partners and provides community-based services to ensure timely and efficient patient logistics, particularly in rural areas.

📋 Description

• Manage incoming and outgoing calls from patients, guarantors, insurance companies, and attorneys • Complete conference calls and transfer calls to the appropriate department when necessary • Review and resolve uninsured accounts, residual patient financial responsibility after insurance, and accounts requiring additional investigation or special handling • Inform patients and responsible parties about coverage details and payment options • Take payments when necessary • Thoroughly review, document, and resolve patient or responsible-party communications • Perform skip tracing to ensure best contact • Work cross-functionally to complete multiple department assignments • Assist in remedial training and cross-functional efforts • Make final determinations on collectability and balances • Perform other duties as assigned

🎯 Requirements

• High school diploma or GED; and three to four years’ related experience and/or training; or equivalent combination of education and experience • 4-5 years’ experience in healthcare billing/collections field; preferred • Knowledge of all Government, Commercial and Private payers; required • 2 years’ experience in high dollar collection and financial debt counseling; preferred • Previous Dialer experience; required • Excellent written and verbal communication skills • Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines • Advanced customer service and phone skills • Strong ability to balance compassionate and empathetic customer service with the goal of account resolution • Excellent problem-solving and strong ability to complete complex claim analysis • Strong ability to understand business processes and make decisions • Bilingual in English and Spanish; preferred • Intermediate proficiency with Microsoft Office, including Word, Excel and Outlook • American Association of Healthcare Administration Management (AAHAM) certification required • Regular scheduled attendance

🏖️ Benefits

• Industry-leading benefits (details provided via the employer’s benefits page) • Equal employment opportunity and protected veteran/individuals with disabilities protections • Reasonable accommodations for qualified disabled employees