Patient Relations Specialist

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🔥 1 minute ago

🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $30.3k - $44k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Air Methods

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

⚕️ Healthcare Insurance

🚗 Transport

Healthcare Insurance • Transport • Emergency Medical Services

Air Methods is a leading provider of air medical transport services, committed to safety and outstanding patient care. With a workforce of over 4,500 professionals, Air Methods responds to medical emergencies by offering critical care transport, including advanced clinical training for emergency services. The company collaborates with healthcare partners and provides community-based services to ensure timely and efficient patient logistics, particularly in rural areas.

📋 Description

• Manage incoming/outgoing calls from/to patients/guarantors, insurance companies, and attorneys • Complete conference calls and/or transfer calls to the appropriate department, if necessary • Review and resolve accounts where the patient is uninsured, there is any residual patient financial responsibility after insurance, and accounts which require additional investigation and special handling • Provide information to patients or other responsible parties about coverage details and payment options • Take payment, if necessary • Thoroughly review, document, and resolve patients’ or responsible parties’ communications • Accurately perform skip tracing to ensure best contact • Other duties as assigned

🎯 Requirements

• High school diploma or GED • 2-3 years related experience in healthcare billing/collections field preferred • Knowledge of all Government, Commercial and Private payers preferred • 1 years’ experience in high dollar collection and financial debt counseling preferred • Previous Dialer experience preferred • Excellent written and verbal communication skills • Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines • Excellent customer service and phone skills • Strong ability to balance compassionate and empathetic customer service with the goal of account resolution • Excellent problem-solving skills • Bilingual in English and Spanish preferred • Intermediate with Microsoft Office, including Word, Excel and Outlook

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options