Engagement Manager – Managed Services

🕒 August 12

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $200k - $240k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AirOps

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

AirOps is a comprehensive content orchestration platform that empowers teams to leverage AI for optimizing content production and strategy. It enables organizations to transform insights into actions across the content lifecycle, from research and creation to optimization and publication. By integrating advanced workflows and expert guidance, AirOps helps brands enhance their visibility and drive meaningful engagement in an ever-evolving digital landscape.

📋 Description

• Own the client relationship across the full Managed Services lifecycle, from deal signature through renewal • Route client requests and maintain momentum, communication, timelines, and follow-through • Drive customer retention and account health through renewal • Manage weekly calls, status decks, delivery trackers, progress updates, and cadence • Chase customer inputs including data access, log files, and source systems • Co-run monthly reporting syncs and maintain the revenue tie-back narrative • Surface blockers and timeline risks immediately and manage escalations • Develop deep expertise in each client's business goals and priorities • Shape measurement criteria around client objectives • Identify expansion opportunities within customer organizations • Pressure-test and scale the Managed Services delivery motion • Hold the delivery team accountable to the client across the pod

🎯 Requirements

• Experience owning enterprise client relationships through delivery, not only through the sale • Experience running complex, multi-workstream engagements with cross-functional delivery teams • Experience maintaining honest timelines and delivery accountability • Ability to manage senior executive stakeholders independently • Ability to deliver difficult news, challenge client thinking, and act as an advisor • Operational rigor, including same-day recaps, live trackers, and consistent follow-through • Sufficient SEO and AEO knowledge to engage credibly with marketing executives • Ability to translate strategist work into business language and identify issues • Outcome-oriented approach focused on retention, on-time delivery, and demonstrated client value • Nice to have: high performance at a tier 1 consulting firm or high-touch professional services organization • Nice to have: experience building cadence structures, handoff protocols, or QBR motions • Nice to have: experience at an AI-native company or through a major platform shift • Nice to have: multi-stakeholder account management experience

🏖️ Benefits

• Equity in a fast-growing startup • Competitive benefits package tailored to your location • Flexible time off policy • Parental Leave • A fun-loving and (just a bit) nerdy team that loves to move fast!