Senior Customer Support Analyst

Job not on LinkedIn

🔥 8 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $28 - $37 / hour

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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AirStrip

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

🏥 Healthcare

☁️ SaaS

💰 $50M Debt Financing - Airstrip Technologies on 2025-10

Healthcare • SaaS

AirStrip is a vendor-agnostic clinical surveillance and patient-monitoring platform that aggregates real-time waveforms, ECGs, alarms, and other clinical data from monitors, EMRs and medical devices and delivers them to clinicians via mobile and web applications. AirStrip’s products include solutions for patient monitoring, obstetrics (maternal/fetal monitoring), cardiology (12-lead ECGs, STEMI notifications), alarm management and analytics, telemetry optimization, and decision support. The platform emphasizes near-real-time waveform access, alarm triage/dispatch, diagnostic-quality ECG capture and secure EHR transmission, and meets industry security and HIPAA requirements.

📋 Description

• Serve as a Client Support Liaison for health plan trading partners • Track plan-specific metrics, trend issues, and escalate and follow up on specific case issues • Provide timely responses and status updates for customer support and technical support requests • Clearly articulate solutions verbally and in writing • Monitor multiple tools concurrently to troubleshoot issues and find solutions • Collaborate with others to brainstorm solutions to complex problems • Analyze data, identify trends, and report findings as necessary • Document support requests, follow-up activities, and resolution notes, especially when escalation is required • Provide proactive and constructive feedback to peers and counterparts • Create and edit knowledge base articles covering technical support, common issues, troubleshooting steps, and operational support processes • Improve support processes through collaboration with colleagues

🎯 Requirements

• 5 years of related experience required • Bachelor’s degree required, with equivalent experience potentially considered in lieu of degree • Advanced knowledge of the job area • Proficiency with Microsoft Office applications such as Word and Excel • Familiarity with CRM systems and Salesforce.com strongly preferred • Ability to provide exceptional customer service and produce high-quality work • Ability to effectively solve difficult problems • Ability to recommend process improvements • Ability to work independently under limited supervision • Ability to communicate effectively and professionally with internal partners, external customers, vendors, and others

🏖️ Benefits

• Bonus potential • Remote work within the United States