Lead Application Support Analyst – Health Plan

🔥 0 minutes ago

🌾 North Dakota, Minnesota, +2 more states – Remote

🌾 North Dakota – Remote ❄️ Minnesota – Remote 🗿 South Dakota – Remote 🧀 Wisconsin – Remote

💵 $32 - $52 / hour

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Sanford Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1894

🛡️ Insurance

🏥 Healthcare

⚕️ Healthcare Insurance

Insurance • Healthcare • Healthcare Insurance

Sanford Health is the largest rural health system in the United States, dedicated to transforming the healthcare experience and providing access to world-class healthcare in America's heartland. Headquartered in Sioux Falls, South Dakota, Sanford Health serves over 1. 4 million patients and nearly 200,000 health plan members across 250,000 square miles. The integrated health system includes 48 medical centers, 211 clinic locations, and more than 160 senior living centers, employing 2,900 physicians and advanced practice providers. Sanford Health is committed to offering compassionate care through its Centers of Excellence, focusing on specialties such as cancer, orthopedics, women’s health, and genetics. Additionally, it provides affordable health insurance, engages in extensive clinical trials, and supports personalized genetic medicine.

📋 Description

• Gather, analyze, design, develop, modify, test, implement, evaluate, and maintain information technologies that collect data to support business needs • Utilize data to support decision-making and identify outcomes • Develop plans for achieving identified outcomes • Assist with and document testing, training, activation, and implementation of plans • Measure and evaluate outcomes • Lead and communicate project progress and outcomes to appropriate health system departments and personnel • Provide high-level customer service while promoting and participating in a team approach • Collaborate with Business Analysts and Project Managers to ensure business requirements are met • Act as a liaison to assigned leaders, departments, and providers to facilitate optimal use of applications • Hold team members accountable for configuration standards • Delegate project tasks and project lifecycle support to team members • Mentor team members

🎯 Requirements

• Bachelor's degree required • Area of focus in information technology, healthcare, business, or related field preferred • Four years of relevant experience in application support, hardware or interface preferred • If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing • Excellent time management and prioritization skills • Excellent interpersonal and customer service skills • Strong presentation techniques • Project management, prioritization, communication, and problem-solving skills • Skillful at managing change • Experience with Microsoft Office software • Knowledge of current clinical or business practice, regulatory healthcare requirements, and healthcare information systems • Knowledge of Service Level Agreements and compliance with standards • Basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies when necessary • Knowledge of applicable state and federal laws, rules, and regulations

🏖️ Benefits

• 40 scheduled hours per week • Day shift schedule • Equal employment opportunity protections • Disability accommodation support for the application process