Senior Customer Support Analyst

Job not on LinkedIn

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $28 - $37 / hour

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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AirStrip

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

🏥 Healthcare

☁️ SaaS

💰 $50M Debt Financing - Airstrip Technologies on 2025-10

Healthcare • SaaS

AirStrip is a healthcare software company that provides clinical surveillance and remote patient-monitoring solutions for hospitals and care teams. Its vendor-agnostic platform aggregates and displays near-real-time waveforms, diagnostic-quality ECGs (including 12-lead and cardiac rhythm strips), maternal/fetal monitoring, alarm management and alarm analytics, decision support, and telemetry optimization via native mobile apps and the web. AirStrip’s products are designed for use across cardiology, obstetrics, intensive care, emergency, and telemetry workflows; the platform emphasizes HIPAA compliance and industry-standard security (ISO 27001) for clinical integration with EMRs and bedside devices. AirStrip was also named one of the world’s Top HealthTech Companies by TIME in 2025.

📋 Description

• Serve as the primary point of contact and Client Support Liaison for health plan trading partners • Track plan-specific metrics, trend issues, and escalate and follow up on case issues • Provide timely responses and status updates for customer and technical support requests • Clearly articulate solutions verbally and in writing • Monitor multiple tools concurrently to troubleshoot issues and find solutions • Collaborate with others to brainstorm solutions to complex problems • Analyze data, identify trends, and report findings • Document support requests, follow-up, and resolution notes, especially when escalation is required • Provide proactive and constructive feedback to peers and counterparts • Create and edit knowledge base articles covering technical support, common issues, troubleshooting steps, and operational support processes • Improve support processes through collaboration with colleagues

🎯 Requirements

• 5 years of related experience required • Bachelor's degree required, with equivalent experience potentially considered in lieu of degree • Advanced knowledge of the job area • Proficiency with Microsoft Office applications such as Word and Excel • Familiarity with CRM systems and Salesforce.com strongly preferred • Ability to effectively solve difficult problems • Ability to recommend process improvements • Ability to work independently under limited supervision • Ability to communicate effectively and professionally with internal partners, external customers, vendors, and others • Passion for exceptional customer service and high-quality work

🏖️ Benefits

• Bonus potential • Remote work within the United States