Technical Customer Success Manager

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

🚫👨‍🎓 No degree required

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Akuity

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS • Cloud

Akuity is a company that provides an end-to-end GitOps platform for Kubernetes, focusing on deployment, promotion, and monitoring with tools like Argo CD, Kargo, and KubeVision. The platform extends Kubernetes APIs to enhance continuous delivery, container orchestration, and event automation. Akuity's solutions aim to simplify infrastructure management, improve security, and increase deployment efficiency, demonstrating significant time savings and improved shipping velocity for developers. Akuity also offers enterprise support for Argo, emphasizing security, compliance, and scalability for Kubernetes deployments.

📋 Description

• Manage a portfolio of strategic accounts across the customer lifecycle, from onboarding and adoption to renewal • Build customer relationships and serve as a trusted advisor to drive value from Akuity’s products and services • Lead strategic meetings and Executive Business Reviews • Drive implementation and onboarding to accelerate time to value • Develop and nurture customers for advocacy and long-term partnerships • Define and achieve business and technical goals, KPIs, and success metrics with customers • Partner with sales on renewals, expansions, and up-sell opportunities • Advocate customer needs across product, engineering, marketing, and support teams • Manage accounts across different stages of the customer lifecycle

🎯 Requirements

• 2+ years of experience supporting customers in Customer Success, Technical Account Management, or a similar role • Prior experience working with clients of all sizes • Strong written and verbal communication skills • Ability to explain technical concepts to engineers and executives • Ability to work independently in a remote environment • Self-starter who is naturally curious and eager to learn and adapt in a fast-paced environment • Willingness to travel as needed • Nice to have: 5+ years of overall experience in customer-facing roles • Nice to have: Technical background, ideally with hands-on knowledge of Kubernetes • Nice to have: Familiarity with DevOps, GitOps, or Cloud Native technologies • Nice to have: Experience driving adoption, retention, and customer advocacy • Nice to have: Up-to-date knowledge of the latest trends in the DevOps ecosystem

🏖️ Benefits

• Quarterly travel • Remote work • Equal-opportunity employment • Supportive culture grounded in humility, authenticity, and diversity • Team-member ownership and trust