Senior Associate I, Field Technical Service Engineering – Surgical

🕒 August 22

🏈 Alabama, Tennessee – Remote

🏈 Alabama – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alcon

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Alcon is a leading company in the field of eye care, committed to innovating life-changing vision products. Their mission is to help people see brilliantly, enhancing their quality of life. Alcon recently introduced the PRECISION7® contact lens, a revolutionary one-week replacement lens designed to provide clear vision and comfort. With a strong emphasis on research and development, Alcon is dedicated to advancing eye health globally.

📋 Description

• Install and configure connected ophthalmic equipment and digital applications • Support network integration, cloud connectivity, and remote monitoring capabilities • Partner with customer IT departments to ensure device connectivity and cybersecurity compliance • Troubleshoot hardware, software, and network-related issues • Train customers and field teams on digital workflows and connected technologies • Support product launches, upgrades, software updates, and digital transformation initiatives • Collaborate with Field Service Engineers, sales teams, and service leadership to improve equipment uptime and customer satisfaction • Drive adoption of Alcon digital solutions and connectivity programs • Serve as the technical expert for connected equipment and digital service solutions • Install, configure, integrate, and troubleshoot network-connected ophthalmic devices • Partner with customers to ensure secure connectivity, remote support capability, and optimal system performance

🎯 Requirements

• Associate’s degree or equivalent years of directly related experience • 2 years of relevant experience • Ability to fluently read, write, understand, and communicate in English • Territory coverage: Georgia, Alabama, and Tennessee, with other locations as business needs require • Ideal candidate location: Knoxville, Chattanooga, or Nashville, Tennessee; Birmingham, Alabama; or Atlanta, Georgia • Equal opportunity and participation in E-Verify

🏖️ Benefits

• Health insurance • Life insurance • Retirement benefits • Flexible time off for exempt associates • Focused growth and development opportunities • Opportunities to grow your career • Reasonable accommodation during the application process and employment