Enterprise Customer Success Manager

🔥 12 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AlertMedia

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

AlertMedia is a company that provides comprehensive communication solutions for businesses, focusing on the ability to manage links, QR codes, and connections with audiences. Through the Bitly Connections Platform, they offer tools for URL shortening, QR code generation, and landing page creation, designed to help companies enhance customer engagement and streamline digital communication. With a focus on analytics and integrations with platforms like HubSpot and Canva, AlertMedia aims to improve the digital interaction in industries such as retail, healthcare, and financial services, making it easier for businesses to connect with their customers efficiently.

📋 Description

• Build strong relationships with customers in the enterprise category • Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention • Align with the Customer Success organization and Expand Team to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities • Manage personal touchpoints to drive ongoing customer experiences • Conduct Quarterly Business Reviews to highlight realized customer value and communicate recommendations and new features • Consult with customers to determine the best data automation option for their needs and support configurations for matrixed organizations • Own cross-functional coordination for accounts and serve as the internal point of accountability when multiple teams are involved • Maintain executive alignment and visibility through proactive updates and timely escalation • Respond to customer inquiries in a thoughtful and timely manner • Track new product developments and strategically inform/train customers • Communicate desired software requirements to the product management team • Manage Gainsight and Salesforce data to manage the book of business • Contribute to AlertMedia’s culture, values, and vision

🎯 Requirements

• 3+ years’ experience as a Customer Success Manager • 1-2+ years’ experience supporting Enterprise customers in a CSM role • Emergency communications or risk response industry experience (nice to have) • Desire to work with demanding, multi-national customers • Established CSM who is self-motivated and customer-focused • Salesforce & excel required • Gainsight (nice to have) • Outstanding verbal and written communication skills • Strong listening skills with the ability to work with a variety of customer profiles • Excellent project management skills with proven ability to prioritize • Strong analytical, negotiation, and creative problem-solving skills • Proven ability to work with all members of our team (business development, software development, and product management) • The desire and ability to learn and be coached • AlertMedia does not currently sponsor applicants for work visas

🏖️ Benefits

• Competitive base salary + Company-wide bonus program • Generous and flexible time and parental leave policies • Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees! • 401K with a generous company match • Amazing rewards and incentives – we love celebrating each other! • Commitment to community service with opportunities to give back • A Best Places to Work company 10 years in a row and numerous other awards • Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails • Ongoing career development opportunities with our Learning and Development team

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