Customer Success Manager

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Skillsoft

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

📚 Education

🏢 Enterprise

☁️ SaaS

Education • Enterprise • SaaS

Skillsoft is a company that provides enterprise learning solutions designed to rapidly develop employee skills and close skill gaps. The company offers various customized learning programs, including leadership and business skills, technology skills, compliance and ethics, and AI skills. Skillsoft's learning platforms, such as Codecademy for Enterprise and Skillsoft Percipio, enable organizations to transform their workforces through mentorship, coaching, and instructor-led training. With a focus on integrating learning options into organizational frameworks and supporting workforce development with assessments and reports, Skillsoft aims to prepare teams for the evolving demands of the digital era. More than 12,000 organizations trust Skillsoft for their employee learning and development needs.

📋 Description

• Own the post-sale customer and value strategy across a portfolio of enterprise customers in the Eastern region • Engage stakeholders at all levels, including executive leaders, to understand business, workforce, talent, and skills priorities • Consult with customers to translate workforce challenges into effective learning and skills strategies • Recommend ways to maximize the value of current Skillsoft solutions and identify opportunities for additional solutions • Partner with Account Executives and internal Skillsoft teams to develop and execute account plans • Drive measurable outcomes, demonstrate value, mitigate risk, identify growth opportunities, and support long-term retention and expansion • Build trusted, strategic relationships with customers, including senior and executive stakeholders • Conduct business-focused discussions to understand priorities, challenges, and desired outcomes • Establish measurable success criteria and demonstrate the business value and impact of Skillsoft solutions • Lead strategic business reviews focused on outcomes, skills strategy, value, future priorities, risks, and opportunities • Help customers advance their learning and skills strategies • Develop account strategy, identify whitespace, support expansion opportunities, and strengthen renewal readiness • Identify customer health risks and develop mitigation plans and save strategies • Understand customers' broader learning and talent technology ecosystems • Orchestrate internal Skillsoft resources to address customer priorities, opportunities, and challenges

🎯 Requirements

• 5+ years of experience in Customer Success, Strategic Account Management, Consulting, Professional Services, or a related customer-facing role • Bachelor's degree in business, education, talent management, or a related field, or equivalent professional experience • Demonstrated ability to manage and grow relationships with complex customers • Strong business acumen with the ability to understand a customer's strategy and connect workforce and skills initiatives to broader organizational priorities • Experience building relationships with senior executives and C-suite stakeholders • Ability to move comfortably between strategic conversations and operational execution • Strong discovery and consultative skills with the ability to uncover business challenges, priorities, desired outcomes, and opportunities • Ability to analyze customer and platform data and translate it into insights, recommendations, value stories, and executive-level conversations • Strong presentation and storytelling capabilities with the ability to communicate complex ideas clearly and credibly • Experience developing strategic account plans, success plans, business cases, or value realization strategies • Demonstrated ability to identify customer risk and develop proactive mitigation strategies • Excellent project management and organizational skills with the ability to manage multiple strategic customer relationships simultaneously • Experience within the learning, talent, HR technology, SaaS, or digital learning industry (preferred) • Familiarity with enterprise learning and talent ecosystems such as Workday, Cornerstone, SAP SuccessFactors, Degreed, or similar platforms (preferred) • Experience using Salesforce, ChurnZero, or similar CRM/Customer Success platforms (preferred) • Strong PowerPoint and Excel skills (preferred) • Experience managing enterprise or complex strategic accounts (preferred)

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Paid time off

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