Case Manager – ADA & LOA – Temporary

🕒 July 27

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $45k - $55k / year

⏳ Contract/Temporary

🟢 Junior

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 37%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Serve as subject matter expert for client-specific LOA and ADA accommodation programs, including FMLA, state leave laws, and company policies • Administer and manage leave and accommodation cases from initiation through resolution • Lead and facilitate the ADA interactive process with employees, supervisors, healthcare providers, and other stakeholders • Review medical documentation for completeness, sufficiency, and consistency • Evaluate the impact of medical conditions and functional limitations on essential job functions and leave eligibility • Identify and recommend reasonable accommodations under ADA regulations and client policies • Coordinate cases involving ADA, FMLA, STD, Workers’ Compensation, and other absence programs • Research and apply federal, state, and client-specific regulations to support case decisions and ensure compliance • Use clinical, legal, and operational resources for complex case management decisions • Maintain case management quality standards and participate in continuous quality improvement initiatives • Maintain complete, accurate, and timely case documentation • Communicate with employees, managers, healthcare providers, and client contacts to provide updates and obtain information • Support Intake, Customer Service, and other operational teams • Manage a high-volume caseload, prioritize competing demands, and provide timely intervention while maintaining confidentiality • Adhere to Alight values, policies, performance standards, and service expectations

🎯 Requirements

• High School Diploma or equivalent required • 1+ year of customer service experience required • Experience in Leave of Absence case management, ADA accommodations, disability case management, or related absence management programs preferred • Knowledge of FMLA, ADA, state leave laws, and related employment regulations preferred • Good oral and written communication skills • Basic knowledge of medical terminology and professional telephone etiquette • Ability to manage sensitive and confidential information with discretion • Excellent organizational, analytical, and problem-solving skills • Ability to prioritize work and manage a significant volume of cases within established performance standards • Ability to work in a fast-paced environment with competing priorities and short deadlines • Ability to type 50+ words per minute • Intermediate to advanced computer proficiency, including case management systems and Microsoft Office applications • Agreement that this is a temporary position anticipated to last 9 to 12 months • Work authorization in the employing country without current or future visa sponsorship requirement • Successful completion of a background check contingent on an offer

🏖️ Benefits

• Health, dental and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities • Flexible working arrangements wherever possible • Camera-on virtual interviews • Reasonable accommodations for the hiring process • Competitive total rewards package • Continuing education and training