PR Delivery Specialist

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Collaborate with client managers and end clients to resolve employee issues and escalations • Prepare comprehensive appeal packets summarizing case history and documentation • Maintain leave information and understand customer relationships and expectations for assigned accounts • Provide total claim management, including pay and leave instructions • Obtain and review updated medical evidence regarding the reason for leave • Review eligibility guidelines • Track stand-alone leaves and leaves running concurrently with FMLA, Workers Compensation, and Short-Term Disability • Resolve problems within scope of authority and escalate other issues to the manager • Support the Intake/Customer Service team in the Call Center as needed • Prepare monthly and quarterly activity reports, including case-management information, lost days, and cases managed for management review before client delivery

🎯 Requirements

• Equivalent experience or bachelor’s degree in business • Ability to learn and apply new skills • High attention to detail and accuracy • Verbal and written communication skills • Ability to work independently with minimal supervision • MS Excel and Word skills • Ability to navigate Alight’s proprietary systems and web-based tools • Knowledge of and experience in leave-of-absence processing and customer service functions • Advanced customer service principles • Knowledge of telephone etiquette • Ability to interact professionally with executives, managers, legal personnel, and subject matter experts • Ability to prioritize work and produce significant work volume efficiently within performance standards • Work authorization in the employing country without current or future visa sponsorship requirement • Successful completion of a background check if offered employment

🏖️ Benefits

• Health, dental and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities • Flexible working arrangements wherever possible • Competitive total rewards package • Continuing education & training