Senior Client Manager – Defined Contribution

🔥 7 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $70k - $95k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

👻 Ghost score 0%

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Accountable for successful delivery of ongoing operational work and ad hoc project work • Establish and lead governance routines overseeing client delivery, operational health, risks, and issue resolution • Execute strategic, operational, and service goals set by the Client Leader • Communicate with clients at day-to-day and senior levels • Build trusted client relationships and provide transparency across client delivery • Ensure client requirements are accurate, current, and understood across delivery teams • Address unique situations, participant inquiries, client escalations, and specialized requirements • Provide expert guidance on complex plan issues, plan changes, projects, and administrative implications • Drive collaboration and cultural alignment between Alight US and Alight India • Oversee work execution and coach, mentor, and develop global team members • Serve as the primary contact for client-specific needs across Customer Care, Shared Services, and technology teams • Solve complex plan, operational, and delivery challenges using deep Defined Contribution expertise • Identify, plan, and lead process improvement initiatives • Present and implement new products and services for aligned clients • Validate internal Client Acceptance Testing results and coordinate external Client Acceptance Testing with clients • Identify opportunities to reduce cost-to-serve and improve delivery efficiency and quality • Manage client contracts, preserve margins, ensure SLA adherence, and support Error & Omissions discussions or negotiations • Drive in-year revenue growth through project work, expanded scope, and upsell opportunities • Support renewal preparation by assessing stakeholder sentiment and identifying solution expansion or upsell opportunities

🎯 Requirements

• Strong client and Defined Contribution (DC) domain knowledge • Strong project management capabilities, including planning, prioritization, risk management, and delivery of complex initiatives on time and with high quality • Proven ability to lead teams through change • Highly effective written, verbal, and presentation skills • Ability to influence on complex domain and technical topics • Advanced management and organizational skills, including project planning, execution, and effective delegation • Ability to adapt quickly in a dynamic environment • Ability to work across all areas of client delivery and partner broadly across the organization • Experience operating within a global, virtual work environment • Ability to engage and lead teams across geographies through inclusive and disciplined virtual collaboration • Successful completion of a background check • Work authorization in the United States without present or future visa sponsorship • Ability to participate in video interviews; camera-on culture • May require occasional travel to a physical office location

🏖️ Benefits

• Health, dental and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities • Flexible working arrangements wherever possible • Competitive total rewards package • Continuing education and training • Potential for career growth within a growing worldwide organization