Senior Operations Manager

Job not on LinkedIn

🕒 August 6

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $130k - $170k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 45%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 96 days.
• Jobs at this company usually fill in 21 days.
• Reposted once.

Apply Now

Find Similar Remote Jobs

Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Lead the strategy, performance, security, and continuous improvement of Managed File Transfer, Control-M, Control-D, print fulfillment platforms, and associated AWS-hosted infrastructure • Establish, monitor, and report key performance metrics, SLAs, and system health indicators • Direct incident management, escalation, disaster recovery, and business continuity programs • Drive adoption of AI, AIOps, and automation solutions to improve monitoring, workflows, and service reliability • Leverage Generative AI and intelligent automation for technical documentation, knowledge management, support operations, and user experience • Advise internal stakeholders and external clients, aligning technology services with business objectives • Lead client onboarding and serve as senior escalation point for critical operational issues • Manage technology and business partner relationships, including vendor selection, contract renewals, licensing, and performance management • Establish and mature 24x7 support capabilities, root cause analysis, process improvements, and proactive stability measures • Lead, coach, and develop engineers, analysts, and technology professionals • Promote continuous learning, accountability, innovation, cross-functional partnership, and career growth

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) • 7+ years of experience in IT operations, with at least 3+ years in a formal people management or leadership role • Direct experience managing Control-M (or similar enterprise schedulers), Control-D, and MFT platforms • Proven experience managing infrastructure operations within AWS (EC2, S3, IAM, CloudWatch) • Demonstrated experience with data transmission protocols (SFTP, AS2, HTTPS) and high-volume print fulfillment workflows • Proven track record of managing high-severity production incidents • Applicants must reside in the United States in one of the 50 States or the District of Columbia • Proof of US citizenship required at time of hire • Must have work authorization that does not now or in the future require visa sponsorship in the United States • Successful completion of a background check • Ability to participate in video interviews; occasional travel to a physical office may be required

🏖️ Benefits

• Health, dental and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities • Flexible working arrangements wherever possible • Competitive total rewards package • Continuing education and training • Potential with a growing worldwide organization

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume