Senior Operations Manager

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Lead the strategy, performance, security, and continuous improvement of Managed File Transfer (MFT), Control-M, Control-D, print fulfillment platforms, and associated AWS-hosted infrastructure • Establish, monitor, and report key performance metrics, SLAs, and system health indicators • Direct incident management, escalation, disaster recovery, and business continuity programs • Drive adoption of AI, AIOps, and automation solutions to enhance monitoring, streamline workflows, and improve service reliability • Leverage Generative AI and intelligent automation for technical documentation, knowledge management, support operations, and user experience • Advise internal stakeholders and external clients, aligning technology services with business objectives • Lead client onboarding activities and serve as senior escalation point for critical operational issues • Manage strategic technology and business partner relationships, including vendor selection, contract renewals, licensing, and performance management • Establish and mature 24x7 support capabilities, root cause analysis, process improvements, and proactive stability measures • Lead, coach, and develop engineers, analysts, and technology professionals • Promote continuous learning, accountability, innovation, cross-functional partnership, and career growth

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience • 7+ years of experience in IT operations • At least 3+ years in a formal people management or leadership role • Direct experience managing Control-M or similar enterprise schedulers, Control-D, and MFT platforms • Experience managing AWS infrastructure operations, including EC2, S3, IAM, and CloudWatch • Experience with SFTP, AS2, and HTTPS data transmission protocols • Experience with high-volume print fulfillment workflows • Proven track record managing high-severity production incidents • Must reside in one of the 50 United States or the District of Columbia • Proof of US citizenship required at time of hire • Must have work authorization that does not require current or future visa sponsorship in the United States • Successful completion of a background check and applicable employment screening

🏖️ Benefits

• Health, dental and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities • Flexible working arrangements wherever possible • Competitive total rewards package • Continuing education and training • Bonus and/or incentive eligibility determined by role and level • Reasonable accommodations for persons with disabilities and sincerely held religious beliefs, practices and observances