Customer Experience Technical Writer

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $64.4k - $96.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Alignment Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

⚕️ Healthcare Insurance

🛡️ Insurance

🏥 Healthcare

💰 $135M Series C on 2020-03

Healthcare Insurance • Insurance • Healthcare

Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members.

📋 Description

• Develop and maintain clear, structured work instructions and workflow documentation for frontline employees • Translate product, system, benefit, and operational requirements into decision-based workflows and process documentation • Ensure documentation is accurate, consistent, and aligned with frontline workflows and call handling processes • Support content lifecycle management and continuous improvement efforts • Collaborate with internal stakeholders to understand product features and reflect them in documentation • Integrate work instructions into training materials and performance support tools • Continuously update content to reflect system enhancements and regulatory changes

🎯 Requirements

• 5+ years of experience in technical writing, process documentation, or content management in a complex environment • Experience in Medicare, Medicare Advantage, or a regulated healthcare/health plan setting • Experience supporting customer experience or contact center operations • Demonstrated experience creating structured work instructions, workflows, and process documentation • Portfolio showcasing technical writing and workflow-based documentation (preferred) • Experience working with content management platforms (e.g., Confluence or similar tools) • Experience managing multiple projects and deadlines in fast-paced environments

🏖️ Benefits

• Health insurance • 401(k) plans • Paid time off • Flexible work arrangements • Professional development opportunities