Customer Service

🔥 9 minutes ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $25 - $35 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Qureos

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

👥 HR Tech

☁️ SaaS

🤖 Artificial Intelligence

HR Tech • SaaS • Artificial Intelligence

Qureos is an AI-driven recruitment platform and hiring SaaS that accelerates time-to-hire for employers across the Middle East and South Asia. It provides instant talent sourcing (claiming candidate search in 5 seconds), an applicant tracking system (or integrations with existing ATS), talent insights and screening tools, and an AI hiring assistant called Iris that automates sourcing and vetting. Qureos serves enterprise and high-volume hiring use cases across industries (aviation, manufacturing, finance, retail, tech, healthcare, construction, hospitality, oil & gas, logistics, education and more) and offers employer-facing hiring resources and productivity tools (job description and interview generators, calculators, templates). The company recently raised $5M to scale its recruiting product and regional operations.

📋 Description

• Responding professionally and efficiently to customer enquiries via telephone, email, and digital messaging platforms • Providing clear and accurate information regarding pharmacy benefits, claims, and available health solutions • Assisting customers with problem-solving and resolving any issues they may encounter in a timely and empathetic manner • Maintaining detailed and precise records of all customer interactions and transactions in our company database • Collaborating with internal departments, including care coordination and pharmacy teams, to manage and resolve complex customer cases • Adhering strictly to data protection and confidentiality policies to ensure the security of sensitive customer information • Consistently meeting or exceeding established performance metrics and quality assurance standards

🎯 Requirements

• Proven experience in a customer-facing service role. Experience within the healthcare, pharmacy, or insurance sectors is highly advantageous • Exceptional verbal and written communication skills, with a talent for conveying complex information clearly and concisely • Strong active listening and problem-solving abilities, with a genuine desire to help others • A high degree of professionalism, patience, and empathy when dealing with sensitive situations • Excellent organisational and time-management skills, with the ability to prioritise tasks effectively in a remote environment • Proficiency in using standard office software and a strong capacity to learn new systems and customer relationship management (CRM) tools • The ability to work independently and as part of a collaborative team in a remote setting • A private, quiet, and distraction-free home office space with a reliable, high-speed internet connection

🏖️ Benefits

• A competitive hourly wage of $25 - $35 USD • The flexibility and convenience of a fully remote, full-time position • The opportunity to build a rewarding career within a leading global health services organisation • A supportive and inclusive team culture that values collaboration and professional growth • Meaningful work that directly contributes to improving the health and well-being of our customers