Manager, Vendor Performance – Governance

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $98.5k - $147.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎲 Risk

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alignment Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

⚕️ Healthcare Insurance

🛡️ Insurance

🏥 Healthcare

💰 $135M Series C on 2020-03

Healthcare Insurance • Insurance • Healthcare

Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members.

📋 Description

• Serve as the primary point of contact for assigned vendors and strategic business partners • Develop and maintain relationships with vendor leadership and operational teams • Facilitate regular business reviews and governance meetings • Monitor vendor performance and drive continuous improvement initiatives • Resolve operational issues, service concerns, and escalations • Establish and monitor KPIs, SLAs, and contractual commitments • Analyze vendor performance data and identify improvement opportunities • Conduct monthly, quarterly, and annual performance reviews • Develop corrective action plans when performance expectations are not met • Ensure vendors meet quality, operational, customer service, contractual, regulatory, and organizational requirements • Partner with Legal, Finance, Procurement, Compliance, Regulatory Affairs, Technology, Clinical, Provider Operations, and business stakeholders • Support contract negotiations, renewals, amendments, and terminations • Review invoices and financial performance for cost effectiveness and budget compliance • Coordinate compliance reviews, audits, operational assessments, remediation plans, and corrective actions • Identify, assess, and mitigate vendor-related operational, financial, compliance, and reputational risks • Monitor business continuity, disaster recovery, privacy, and security requirements • Support implementation of new vendors and vendor-delivered services • Coordinate vendor participation in strategic initiatives and operational projects • Manage vendor-related operational changes and business process improvements • Develop executive dashboards and vendor performance reports • Present vendor performance, risks, and recommendations to leadership • Maintain vendor management documentation and governance records • Support internal committees and oversight forums • Provide insights and recommendations to improve vendor management practices

🎯 Requirements

• 5+ years of experience in vendor management, healthcare operations, account management, procurement, business operations, or related fields • Highly preferred: Medicare Advantage vendor management experience • Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, Project Management, or related field • Experience managing vendor relationships and performance metrics • Strong contract management and negotiation support experience • Exceptional communication, relationship-building, and stakeholder management skills • Strong analytical and problem-solving abilities • Ability to manage multiple priorities in a fast-paced environment