Alkami Technology
501 - 1000 employees
Founded 2009
đź’Ľ Consulting
đź“Ł Marketing
🏦 Banking
đź’° $300M Post-IPO Debt - Alkami Technology on 2025-03
Consulting • Marketing • Banking
Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.
Application Support Engineer
đź•’ July 22
🇺🇸 United States – Remote
đź’µ $70k - $88.5k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
đź’» Application Engineer
đź‘» Ghost score 0%
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Alkami Technology
501 - 1000 employees
Founded 2009
đź’Ľ Consulting
đź“Ł Marketing
🏦 Banking
đź’° $300M Post-IPO Debt - Alkami Technology on 2025-03
Consulting • Marketing • Banking
Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.
đź“‹ Description
• Troubleshoots and resolves customer-reported issues • Classifies and documents incoming support tickets • Resolves client issues by analyzing logs and running SQL queries • Collaborates with internal teams and enhances knowledge base • Participates in on-call rotations for high-severity incidents • Conducts root cause analysis and recommends permanent fixes
🎯 Requirements
• 2+ years in a B2B application support role • Associate Degree, Coding/Development Bootcamp Certification, or equivalent practical experience • Proficiency troubleshooting distributed systems • Extensive experience supporting a SaaS platform • Experience troubleshooting APIs/SFTPs/integration points • Strong communication and client interaction skills
🏖️ Benefits
• remote-first environment • unlimited paid time off • 401(k) with employer match
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